Larry Broughton

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3 Questions You Must Answer to Close the Sale

Unless you successfully answer these fundamental questions for buyers, there's no deal.<p>Salespeople spend a lot of time crafting questions to probe potential customers and--hopefully--close the deal. But, regardless of your product or the size of your company, there are three fundamental questions …

Forget Customer Delight. Focus on Customer Relief

Just because you can't do exactly what a customer asks doesn't mean you can't do something.<p>The day before I was going to ride a 105-mile gran fondo my bike broke. First I freaked: The route included four mountains and over 11,000 feet of climbing, I had been training for, oh, forever... and now …

Customer Service

Why Employees Make Stupid Mistakes

Tired of employees whose seemingly careless mistakes cost you time and money? Before you fire them, read this.<p>How many times have you asked yourself why no one else in your company has common sense? Dumb decisions, lack of interest, and no sign of self-motivation--these are criticisms I often hear …

Employment

How to Spot Trends and Capitalize on Them

Explore the market, find a growing base of customers, and tailor your product to an everyday need.<p><i>This post is Part II in a series of articles about incubating a company. See Part I about how to incubate a company here.</i><p>When analyzing a market, it is important to identify ongoing trends and to …

Startups

5 Things Super Successful People Do Before 8 AM

Rise and shine! Morning time just became your new best friend. Love it or hate it, utilizing the morning hours before work may be the key to a successful and healthy lifestyle. That’s right, early rising is a common trait found in many CEOs, government officials, and other influential people. …

In Conversation: Antonin Scalia

On September 26—a day that just happened to be the 27th anniversary of his swearing-in as associate justice—Antonin Scalia entered the Supreme …

Vietnam War

New York police: Bikers stomped on SUV driver

About a half-dozen bikers accused of beating an SUV driver last weekend used their helmets to attack him and kicked his head and body as he lay on the ground, New York police said.<p>Police said one of the bikers -- Robert Sims -- also stomped on the driver's head and body, according to a detective's …

Austin's Coming Hotel Boom Is One of the Largest in the U.S.

During the past decade, downtown Austin ushered in a wave of housing with new condominium and apartment towers. Now, a tide of hotel development is …

8 Hospitality Trends We’re Tracking at Skift This Week

Every week we post hundreds of stories across various sectors in travel, connecting the dots across various global trends, and in these weekend posts …

6 Tourism Trends We're Tracking at Skift This Week

Every week we post hundreds of stories across various sectors in travel, connecting the dots across various global trends, and in these weekend posts …

Tesla's Elon Musk defends Model S electric car after fire

Tesla Motors Chief Executive Elon Musk moved Friday to put out the financial fire that resulted from when one of the electric car company’s expensive Model S hatchbacks burned up on a roadway near Seattle this week.<p>Writing on Tesla’s website, Musk explained how a big chunk of metal that fell from a …

Apple's Most Important Branding Lesson For Marketers

Of all-important branding lessons markers can learn from Apple, one stands out: branding begins on the demand side of the market.<p>In essence, consumers, their emerging needs, their wants and desires, their quest for a better life; and the binding constraints that determine their decision to buy the …

Amazing American Civil War Photos Turned Into Glorious Color

Color photography may not have been widely used until the 1930s but that hasn't stopped an active group of Redditors from looking to change the past. On the Colorized History Subreddit , Redditors use photo manipulation to add color to historical black and white images.<p>Two of the most prolific …

War