kyradeprez

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Is It Time to Hire a Field Manager?

<b>You did it. You started your company and you have been up and running awhile and have had tremendous success, and growth. With that growth comes an</b> …

Customer Mishaps and What To Do About Them

It happens to the best of us. The simple truth is, we are human and no matter how hard we try, we <b>WILL</b> make mistakes.<p>Case in point. Apple Inc.<p>J.D. …

Testimonials Work and How to Get Them

We all know that acquiring a new customer through traditional marketing will cost, at a minimum, 5x more than word of mouth or keeping an existing …

Fire Your 10%

<b>We used to keep a list on the whiteboard and the heading was FIRED! Yup, that’s right….</b><p>I’m talking about firing a client, or two! Giving up the …

Hiring (and Keeping) Exceptional Service Employees

Finding, hiring and retaining the right employees is a struggle from day one, and truthfully, it probably *will be* all throughout the life of a …

Strategic Planning to Optimize Growth

<b>With the turn of each year, most of us take a moment to reflect on the past year (s) to see how we can improve on our lives moving forward. We</b> …

Lessons on Client Loyalty

I used these same strategies later in life when working as a bartender, but I took it one step further. I developed a client base that was truly my …

The Challenge of Communicating Effectively with the Unsatisfied Customer

<b>The Challenge of Communicating Effectively with the Unsatisfied Customer</b><p>How many times have you, as a customer, run into the problem of excuses. …

Phone Etiquette: A Lost Art?

When is the last time that you were excited to pick up the phone to speak to a customer service rep? Chances are, not too recently! Between the auto …

7 Simplified Facts About the Cost of Bad Customer Service

It’s a fact! Customer service is very important. Seems pretty simple right? Well then why are there still so many instances of bad customer service …

Parking Wars: A Lesson on Field Service Parking

As a small field service business, it might not dawn on you right away that fleet parking can become an issue. You aren’t a retail location — It’s …

Nurturing a Team to Success

We all know that happy employees perform better, stay with your company longer, and overall, contribute more to your business. So, since we already …

10 Phrases that Will Always Make Me Cringe

Below are ten phrases that should never be used because they frustrate and anger customers.<p>“No.”<br>• “I don’t know.”<br>• “That’s not my job./That’s not my …