Kubilay Erdem

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10 Customer Experience Trends for 2016

Separating your organization from the competition is no longer about price and features; rather, it’s about providing a high quality customer …

Customer Experience

Customer Journey Mapping – An Art or a Science?

<i>In this two part blog, we take a look at Customer Journey Mapping. In this first blog, we examined the origins and principles of journey mapping,</i> …

How to make big data work for you

Customer service can make or break any business; it will either help your business grow or bring it crashing down.<p>According to a study by the Wharton School: reducing customer attrition by five to 10 percent can increase annual profits by as much as 75 percent. Customer service not only includes a …

Customer Experience

10 Important Customer Experience Statistics for 2016

It doesn’t matter what kind of business you’re in – improving the experience for your customers is the key to increasing sales, reducing employee …

Customer Experience

The 10 Deadly Sins of Customer Experience

Customer centricity has become a business imperative. While many companies talk about being customer-focused, they are committing acts that will not …

Customer Centricity in the Digital Era

Success in the enterprise is heavily dependent on customer relationship management (CRM) which is one of the most efficient ways of building and …

Customer Experience

AT&T beats T-Mobile in latest J.D. Power network quality rankings

J.D. Power released a report on Thursday looking at which of the big four major U.S. carriers provide cellular service with the fewest lost calls, …

T-Mobile

What Is 5G, and What Does It Mean for Consumers?

You may just be getting 4G on your phone, but the wireless industry is already looking ahead to 5G.<p>In a few years, you may be able to download a full-length HD movie to your phone in a matter of seconds rather than minutes. And video chats will be so immersive that it will feel like you can reach …

Samsung is preparing a improved Galaxy Note 4, probably for Korea

Advertisement<p>1 Comment<p>Samsung’s Galaxy Note 4 is less than a few months old, but it’s already getting an upgrade: On Monday, Samsung announced a new …

SK Telecom glues together 3 LTE networks, hitting 300 Mbps speeds

Advertisement<p>0 Comments<p>Credit: Shutterstock / Sean Pavone<p>SK Telecom is starting the new year with a new kind of 4G network – or at least a network …