Karthik

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Five Ways to Learn Nothing from Your Customers’ Feedback

I have studied a lot of customer feedback systems in the 25 years I’ve spent working with companies on customer strategy. Many of them leave me sad and befuddled. So many companies make the same mistakes over and over.<p>The leaders of these companies seem to want to hear from their customers — that’s …

Future of Marketing. Welcome 2014

15 Great Songs You Probably Didn't Hear in 2013

From 15 of the best albums of the year<p><b>Year in and out,</b> we compile a list of tunes that flew under the radar, mostly from underrated or emerging artists. We call that list "The best songs you probably didn't hear this year." We do that in lieu of an obligatory and trite Top 10 Albums of the Year …

Stone Age

Sugar Plum Fruitcake with Cream Cheese Frosting

Many of you know that I've spent 2013 baking for Betty. It's been a lively year of fun minion cakes, candy bar creations and snickerdoodle skillets. …