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How designers make hospitals awesome

Recently I stood on a stage in front of an audience of healthcare executives and directors from around the country. The multi-day event aimed to help …

IBM sees Watson as a primary care provider's assistant

IBM is prepping Watson to work alongside primary care physicians and streamline processes. The company also added features to its Watson-based health …

Cognitive Computing

Let Emotion Be Your Guide

We were sitting in a market research room in the midst of a long day of customer interviews. Across from us, a young mother was telling us about her …

Web Design

Doctors Wasting Over Two-Thirds Of Their Time Doing Paperwork

If medical school curricula were based on what a recent study says many doctors actually do with their time, more than half of medical school would be on how to do paperwork. Medical school admissions essays would be on “why I really want to do paperwork when I grow up.” Required classes would be …

Health Care

What I learned when admitted to a healthcare facility I helped design

Discovering new ways design can—and can’t—improve the patient experience.<p>I am an architect. My specialty is healthcare. My formal education and …

MeasuringU: 10 Essentials of Measuring Usability

Observing just a few users interact with a product or website can tell you a wealth of information about what’s working and not working.<p>But to …

What on Earth is ISO 9241?

In the classic film Home Alone, Macaulay Culkin’s character Kevin asks a convenience store clerk, “Is this toothbrush approved by the American Dental …

UX Design

How to Make Electronic Health Records an Asset Instead of a Burden

<i>HBR STAFF</i><p>This fall, athenahealth launched a campaign called “Let Doctors Be Doctors.” The target of the campaign’s ire, the thing standing in doctors’ way, was the electronic health record, or EHR. It really struck a nerve: The associated video has been viewed 25,000 times, a corresponding hashtag …

Digital Health

Mayo Clinic CFI |

Transform Conference<p>Join Mayo Clinic Center for Innovation at Transform, a catalyst for engaging people to boldly create a sustainable future for …

Mayo Clinic - Designers on Physicians

EHR User-Centered Design Evaluation Framework

×<p>Improve your experience<p>You're using a web browser that we <b>don't support</b><p>Try one of these options to have a <b>better experience</b> on the MedStar Health site.<p>…

Health IT Usability

The Health Information Technology for Economic and Clinical Health (HITECH) Act provides financial incentives and other support to drive the adoption …

Rethinking Your Approach to Prescription "Refills" -- FPM

It happens every day. Patients seeking prescriptions contact your office, occupy your staff with telephone triage, interrupt your schedule, ask you …

Three Ways Designers are Taming Complexity in Health Care

<i>Health care has been dubbed the most complex industry. There is ample evidence that this</i> <i>complexity is growing</i><i>. At The Penn Medicine Center for Health</i> …

Crowdsourcing

This epic EHR video may save our relationship with patients #LetDoctorsBeDoctors

xI have a love-hate relationship with the electronic health record (EHR). To be precise, it's 90 percent hate, 6 percent love. The missing 4 percent? …

Health Care

Measuring and Communicating Health Care Value with Charts

<i>HBR STAFF</i><p>Some leading proponents of health care reform have argued that the goal of any health care system should be to deliver the most value to patients: the outcomes achieved for treating a medical condition relative to the costs incurred over a complete care cycle. But how do you calculate the …

Health Care

Inside the insane and beautiful 'Instagram for doctors,' where surgeons post photos of freak cases and help each other save lives

Dr. Josh Landy thought up the idea for Figure 1 when he noticed that doctors were texting each other photos in order to communicate about cases. They would ask each other questions, or prep colleagues for a case. But why not expand that circle, and use doctors around the world to help out?<p>That's …

Medicine

Electronic health records software often written without doctors’ input | Reuters

(Reuters Health) - The reason why many doctors find electronic health records (EHR) difficult to use might be that the software wasn’t properly tested, researchers suggests.<p>Current guidelines and industry standards suggest that new EHR software should be tested by at least 15 end users with a …

IT

Considering EHR addendums: How to create and maintain policies

With their knowledge of the technology on the hospital network, IT staffers can help HIM managers set up policies...<p>and procedures for editing …

Guidance aims for safer use of lab data in EHRs - Page 2 of 2 - CAP TODAY

Nearly eight percent of the time, the ordering doctors failed to take action on the results within a month. More than a quarter of the tests that …

Stitch Is Slack For Healthcare Messaging

Stitch, a central messaging hub for healthcare providers, is launching today on stage at Disrupt to cut down on the $11 billion that U.S. hospitals waste each year due to breakdowns in communication.<p>You can think of Stitch as Slack for healthcare, except channels are organized around individual …

Digital Health

Can you “design” healthcare? It’s hard!

Prescribe Design: 12 Design Challenges for Healthcare<p>The next big frontier in healthcare lies in the hands of an unforeseen bunch. They’re not …

The Healthcare UX Weekly #hcux

If Electronic Health Records Are So Beneficial, There Shouldn’t Be a Need to Impose Them on Doctors

It is a wonder of human nature — and a phenomenon observed throughout the ages — that even in the midst of relative peace and sometimes mind-boggling …

Holy Week

The Future of UX Research: Uncovering the True Emotions of Our Users User Experience Magazine

Truly understanding the feelings of our users has always been the dream of user experience researchers. Are they enjoying themselves? Are they …

UX Design

4 UX mistakes killing your product (and how to fix them)

You’re offering a great product that everyone should love… so why don’t they?<p>Chances are, it’s not your product or service is built so much as your UX. Offering something in demand isn’t enough — you also have to offer an enjoyable experience with it. The product is merely a vessel through which …

UX Design

Course

Discover fast and simple ways to make websites more accessible<p>Learn the fundamentals of using ARIA within HTML5<br>• Maintain a Web 2.0 experience while …