Kevin Garrett

50 Flips | 6 Magazines | 9 Followers | @kevingarrett4 | Keep up with Kevin Garrett on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Kevin Garrett”

The complaining customer doesn’t want a refund | Seth's Blog

He wants a connection, an apology and some understanding. He wants to know why you made him feel stupid or ripped off or disrespected, and why it's …

Why Collaborating Creatively With Your Customers Helps You Transcend Being Just Another Brand

If we’re going to size up Ethan Song, the CEO of online men’s clothing boutique Frank & Oak, we need to first get the seam right. Yeah, that’s sartorial metaphor, right there.<p><i>For only being a one-and-a-half year old, Frank & Oak is putting a fresh crease in men’s fashion: the site now boasts 1</i> …

8 Keys To Creating An Emotional Connection Between Products And People

By Sam Swisher and Trevor Shepard9 minute Read<p>Fifty percent of every buying decision is driven by emotion. Which, for anyone responsible for bringing …

McDonald's Customer Service Has Never Been Worse

The wait at McDonald's drive-thrus is the longest in at least 15 years, according to a study by QSR Magazine. At 189.5 seconds, its also nine seconds longer than the industry average.<p>McDonald's told franchise owners earlier this year that one in five customer complaints are related to customer …

Why Reverse Mentors Are So Important

In today's rapidly changing world, older and more experienced employees are increasingly turning to their younger colleagues for advice on technology, social media, and innovation, according to Jeff Bussgang, general partner at venture capital firm Flybridge Capital Partners. The younger generation …

Top 12 London markets

See London's top markets:<p>Borough Market<br>• Brick Lane Market<br>• Alfie's Antique Market<br>• Portobello Road Market<br>• Camden Lock Market<br>• Old Spitalfields …

Top Things To Do In The Royal Borough Of Greenwich

<i>Continuing our tour of London's boroughs, Natalie R Harris picks her ten favourite things about London's newest 'Royal Borough', Greenwich. This is a</i> …

The design of the London Underground Roundel has remained virtually unchanged since 1908. http://f-st.co/C5CCWKr "After a number of tests, a round red disc was placed beneath the signs' blue bars. By 1912 or 1913, the circle evolved, with two white semi-circles placed inside the red disc. The Roundel was born, and remains virtually unchanged today."

Why Clever And Lazy People Make The Best Leaders

Ideally you want all three but people don't always cooperate. These qualities tend to be difficult to judge in hiring someone.<p>So we end up with all sorts of combinations and permutations in organizations.<p>A lot of people feel that stupid people are the 'worst' problem. (I'd argue that intelligent …

'Gamification' Techniques Increase Your Employees' Ability To Learn By 40%

This management strategy is part of the trend of "gamification," a process that uses behavior-motivating techniques that are typically used in games.<p>If employers can structure their organization like a well-designed game, they can engage and retain top talent, Zichermann says at the Human Potential …

7 Traits Of Executive Presence, The Key To Winning People Over

Although very different people, they both had that confidence and composure that allowed them to connect with others.<p>Chances are, you may need executive presence, too, to get venture capital for your business, motivate your staff or get a promotion. How important is presence?<p>In a survey of CIOs, …

Public Speaking

The 6 Most Influential Business Books In 2013

The panel of six judges is comprised of corporate titans and business thought leaders. It includes Steve Coll, dean of the School of Journalism at Columbia University and a staff writer at The New Yorker magazine; Lynda Gratton, management professor at the London Business School; and Jorma Ollila, …

The 3 Books Amazon's Jeff Bezos Asks His Senior Managers To Read

But that doesn't mean he doesn't value other people's advice. In a post on LinkedIn, CNBC tech correspondent Jon Fortt said the Amazon CEO had three all-day book clubs for his senior managers over the summer.<p>It's not a surprising management technique from a man who revers the written word. He …

5 Cognitive Distortions Successful People Use To Get Things Done

The five distortions are:<p><b>1. Personal Exceptionalism</b><p>… a macro sense that you are in the top of your cohort, your work is snowflake-special, or that you are destined to have experiences well outside the bounds of "normal;" not to be confused with arrogance or high self-esteem<p><b>2. Dichotomous …

Why 'Thought Diversity' Is The Future Of The Workplace

While we've long known that gender, race, and cultural diversity create better organizations, the newest workplace frontier is all about our minds. According to a recent study by consulting and professional services company Deloitte, cultivating "diversity of thought" at your business can boost …

15 free online courses that are actually worth your time

There are now hundreds of free courses available online, which can vary significantly in quality. That makes it essential to pick the right course.<p>We've found some of the most fascinating, highly regarded, and useful courses around, taught by some of the most accomplished professors at the best …

Infographic: What beer and coffee do to your brain (and which makes you more creative) http://f-st.co/bCOwpSV

The Compassionate Mind

Decades of clinical research has focused and shed light on the psychology of human suffering. That suffering, as unpleasant as it is, often also has …

The rise of the sharing economy

LAST night 40,000 people rented accommodation from a service that offers 250,000 rooms in 30,000 cities in 192 countries. They chose their rooms and …

Sharing Economy

How To Design For The Sharing Economy

How do you create the next Zipcar, Netflix, or Airbnb? Follow these five rules, from Artefact’s Lada Gorlenko.<p>The definition of ownership is changing. We are becoming less interested in owning products and accumulating wealth through long-term purchases. Instead, we crave experiences, seeking out …

Here’s What’s Driving Collaborative Consumption and Where the Market May Head Next

I spoke this past week at the LeWeb conference in London, which was a superbly well run event with a very quality production team. Kudos. The …

Artist Peter von Tiesenhausen standing on his sculpture made of beetlekill lodge pole pines harvested from his land in Demmitt, Alberta. Peter is an amazing artist well known for his five wooden "watcher" figures that he drove across Canada.

Strand Residence in Dana Point, California by Horst Architects

Modern Architecture Inspiration.<p>The creative team of Horst Architects designed the luxurious Strand Residence located in Dana Point, California. The …

Just WOW

Cape Romaine Sunrise, 200 seconds

40 Live Your Life Picture Quotes

Life is an amazing gift that most of us take for granted everyday. Life, like most things, has it’s ups and downs but ultimately is what we make of …

Six Psychological Secrets to Public Speaking

This is a guest post by Bryan Kelly. He lives in Chicago and interviews experts like Michael Hyatt, Chris Brogan, and Jeff Goins about presentation …

10 Surprising Facts About How Our Brains Work

One of the things that surprises me time and time again is how we think our brains work and how they actually do.<p>On many occasions I find myself …