Kerri Kotsmith

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E-Commerce Is Not Eating Retail

The recent headlines about retailing are nothing if not provocative. “Shoppers Are Fleeing Physical Stores.” “The Great Mall Exodus.” “Macy’s Confronts the Crisis of the American Mall.” They seem to bolster Marc Andreessen’s prediction that by the end of this decade “retail guys are going to go out …

Macy's Aggressively Forges Ahead During Q2

Macy’s sales and earnings report showed again how aggressive marketing brings results to the bottom line. Throughout the second quarter I observed the company to have very aggressive promotions – mostly reductions of 20% or more. The lower prices persuaded consumers to shop in Macy’s stores. …

How to Get Ideological Opponents to Work with You

How do you encourage someone whose deeply held beliefs are at odds with yours to support and collaborate with you – or, at least, not obstruct you? Obviously, directly challenging their convictions will backfire. My research suggests some effective strategies.<p>Negotiations 101 teaches us to find …

Is T.J. Maxx the best retail store in the land?

Consider Company X. Its annual sales—now $27.4 billion, or more than those of Estée Lauder, Hilton Worldwide, and Hershey combined—have risen 50% …

Readers' 10 best books of the year (so far)

We recently invited you to tell us what your favourite book of the year (so far) was. The nominations were interesting – and not what we might have expected. There seems to be quite a strong consensus around certain titles, as big contenders like The Silkworm got many of the votes – but there were …

10 Ways to become the Leader People Follow

Yesterday I met with two new leaders in my organization. It was a “get to know you” and a “where are you going” pow-wow.<p>At the end of our exchange I …

How to Engage Employees Who Are About to Lose Their Jobs

It’s hard enough to energize people in a merger or an acquisition when they know that they have a good chance of being part of the new organization. But a leader should also strive to win the loyalty and commitment of those who know that they are likely to lose their jobs.<p>Conventional management …

Why Retail Is Returning To The Brick-And-Mortar

Analog retail models are being updated with the speed and efficiency of digital retail.<p>While online shopping has added convenience and efficiency, it …

Amazon Constantly Audits its Business Model

Amazon.com is in the headlines again because it started Sunday package deliveries in several large cities. This offering follows the company’s recent strategic decision to offer same day delivery to most US addresses. As a part of this strategy, the company is drastically increasing the number of …

The Five Traps of High-Stakes Decision Making

At some point most executive teams will make a bet-the-company decision. Sometimes they’ll make the right one and will be handsomely rewarded. Southwest’s decision in 2007 to hedge against increases in the price of jet fuel proved remarkably prescient. But sometimes the big decision will go …

By 2015, Chinese tourists could spend more than all the world’s luxury shoppers combined

In two years, Chinese tourists could be spending as much as $194 billion a year in Europe, the US, Asia and other vacation spots. That’s according to Morgan Stanley, in a research note this week on luxury companies.<p>That figure speaks of the growing economic clout of China’s middle class—but also …

China

Amazon’s First Employee Disses MacKenzie Bezos Review That Disses New Book About Amazon

A day after MacKenzie Bezos, the wife of Amazon CEO Jeff Bezos, blasted a new book about her husband and his company in a one-star review on …

Online retailers move into bricks and mortar stores

<b>With the inexorable rise of online shopping, there have been gloomy predictions about the future of the bricks and mortar, High Street store.</b><p>Yet it seems that reports of its imminent demise may have been exaggerated.<p>In a new twist, established e-commerce businesses are increasingly opening physical …

eCommerce