Kevin Baggs

3,195 Flips | 1 Magazine | 4 Following | 239 Followers | @kbaggs | Leading Omni-Channel strategy, e-commerce and customer experience in North America and the Middle East.

Amazon rolls out delivery lockers in apartment buildings

After roughly a year of quietly adding self-service lockers in apartment buildings across the United States, Inc. on Tuesday officially …

Enterprise Tech

How to Supercharge Your BOPIS Operations

The accessibility of ecommerce has conditioned shoppers to expect speed and convenience from any retailer they engage with, regardless of channel. …


5 Ways New Brands Can Use the Voice of the Customer

For new business owners, establishing brand awareness, launching new products and standing apart from competition is no easy task. Marketers at …


Home Depot $1.2B Supply Chain Spend Will Blanket U.S. with One-Day Delivery

Home Depot plans to spend $1.2 billion to upgrade its supply chain and fulfillment network between now and 2023, adding 170 distribution facilities …

Home Depot

AliDropship Company Launches the Biggest Update of Its Key Product – AliDropship Plugin

<b>San Diego, USA, March 2018</b>– A significant upgrade of AliDropship plugin has been released by AliDropship Company.AliDropship plugin continues gaining …


9 Free AMP Templates for Businesses

The Accelerated Mobile Pages Project is an open-source initiative to improve website performance and experience. Its library provides a …

Web Design

What To Look For In Servers For POS Systems

Server As The Backbone Of The POS System<p>A POS system means different things to different people — as there is not a definitive POS configuration. …

Customer Service

Answer 6 Questions on an Ecommerce ‘About’ Page

Every website needs an “about” page. This is where visitors meet the company and learn why it’s in business. An about page instills trust.<br>An …

Customer Service

Kibo Launches New Capabilities for Improved Ominchannel Experiences

<i>New Commerce Platform Capabilities Empower Retailers to Provide Value Added Experiences Between Online and In-store Channels</i><p><b>DALLAS – May 30, 2018 –</b> …


Store customers flow from Home Depot’s website

Home Depot Inc.’s customers want a robust e-commerce site, both for ordering and for store information, says Dave Abbott, the retailer’s vice …


Why You Should Use Chatbots for Facebook Messenger Marketing by @brentcsutoras

Here are actionable strategies on how to leverage Facebook Messenger using chatbots.The post Why You Should Use Chatbots for Facebook Messenger …


The Future Of Voice Shopping And Experience

Conversation Is Commerce<p>Right now, 29% of consumers use a voice-controlled device for online shopping, and an additional 41% plan to use one to help …

Customer Experience

The elements of a (successful) ecommerce strategy

The importance of an ecommerce strategy is clear. What is not clear is how to develop a good one. Some strategy statements do not provide a lot of …


Teens dump Facebook for YouTube, Instagram and Snapchat

A Pew survey of teens and the ways they use technology finds that kids have largely ditched Facebook for the visually stimulating alternatives of Snapchat, YouTube and Instagram. Nearly half said they’re online “almost constantly,” which will probably be used as a source of FUD, but really is just …


A former Amazon Alexa executive says the death of all websites is coming, and it could happen sooner than you think

Forget stumbling through a customer-support page — the future of commerce won't be found by surfing the World Wide Web.<p>Soon many of the tasks we now …


9 Tips to Manage Out-of-stock Inventory

Sometimes even the most-prepared retailers sell out of popular items. How these inventory shortages are communicated on an ecommerce website may …


Digital transformation – stop talking and start doing

Transformation is a big and important move for any company, but the scale of the task should not prevent it happening. Stop talking and start doing!


5 Best Examples of Killer Mobile Landing Pages by @bsmarketer

Take some inspiration from these five mobile landing page examples and you’ll be converting users in no time.The post 5 Best Examples of Killer …

Search Engines

Google releases Lighthouse version 3.0

Have you upgraded to Lighthouse 3.0 yet? If not, here is what is new and great in the new version of Google’s tool for web developers. Please visit …


6 Alternatives to Customer Reviews (to Sell Products)

Customer reviews can boost conversions. Reviews are also a crucial part of an ecommerce site’s social proof. Otherwise, shoppers have only sales copy …


Google Trends gets updated with new features and design elements

Check out the new Google Trends, designed to help journalists build stories.<br>Please visit Search Engine Land for the full article.

Google Trends

B2B e-commerce and user experience: Stealing smart from B2C

Modern business buyers expect the same B2B e-commerce and user experience as they have in their personal lives. Businesses must adapt quickly to stay …


Manhattan Associates Unveils the Industry’s Most Sophisticated Inventory Planning and Replenishment Solution

<i>Software includes groundbreaking tools that help retailers accurately position inventory where it is needed to meet today’s omnichannel demand</i><i></i></b> …


Omni-channel OMS – A Requirement for Consumer Satisfaction

Omni-channel fulfillment has become a consumer expectation. Gone are the days when buying online and picking up in-store was an exceptional feature …


How e‑commerce-focused warehouses reduce Gap's fulfillment costs

Consumers’ ongoing shift to shopping online has led Gap Inc. to rethink its supply chain operations, Kevin Kuntz, senior vice president, global …

Machine Learning

Mediocre Canadian Retail Sales in Q1 2018


Walmart plans to go upscale

Walmart Inc. plans to go upscale when it launches a Lord & Taylor-branded section of in the next few weeks.<p>Walmart plans to prominently …


Adobe Buys Magento for $1.68 Billion to Target E-Commerce

Adobe Systems Inc. agreed to buy e-commerce company Magento for $1.68 billion, in a bid to capture a bigger slice of the digital-commerce industry …