Kathryn Rutkowski

223 Flips | 7 Magazines | 14 Likes | 27 Following | 2 Followers | @kathryn5761 | Keep up with Kathryn Rutkowski on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Kathryn Rutkowski”

Bain & Company

20 Critical Thinking Keys to Customer Experience Excellence

Developing our creative potential will strengthen our ability to cope with the daily change that is required for customer experience …

Stop Trying to Delight Your Customers

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because of its over-the-top service? You can probably think of a few examples, such as the traveler who …

7 Questions to Help You Accurately Measure Customer Satisfaction

Customer satisfaction is an easy metric to spin your wheels on. For many companies, a few simple questions will do.<p><i>By Gregory Ciotti, marketing at Help Scout</i><p>There are many ways to get a quantitative look at how your customer service team is doing, but far fewer to assess the care and thought being …

How better customer experience translates to revenue growth, per Forrester Research

Forrester aimed to quantify customer experience (CX) improvements and how they translated into revenue growth by industry.<p>Customer experience …

Customer Experience

Statistical insight on the impact of Customer Experience

Why does your organisation need an effective customer experience programme? Well, here’s just a few interesting statistics for insight on how …

How Westpac NZ is working to service its CX ambitions

It sounds ridiculously ambitious for a big four bank to become one of the world’s great service companies, but that’s just what Westpac NZ is trying …

Who Is Driving Customer Experience? A Look At 5 CXO Scenarios

Customer experience starts from the top, but the executive who takes the helm can be different at each company. There isn’t a one-size-fits-all answer to who in the C-Suite should own customer experience. Consider these five scenarios with various executives leading the customer experience</b> …

Want Better Customer Experience? Combine CRM And Customer Feedback

If you are not focused on receiving and using customer feedback, you are missing out on an amazing growth tool. Gathering customer feedback throughout the entire customer journey is of great importance to the buyer life cycle, marketing campaigns and the entire customer experience. As focuses shift …

I Have 15 ideas to Change Your Life—Do You Have Five Minutes?

I’m the last person to say that life is easy. I don’t think that’s the case at all. But there’s one thing I’ve learned in recent years that changed …

Self-confidence

The 3 Things All Humans Crave--And How To Motivate Anyone, Anytime, Anywhere

Maslow was right.<p>As you probably know, once we have food and shelter, but before we can seek self-actualization—the Smart State—we must feel safety, belonging and mattering. Without these three essential keys a person cannot get in their Smart State—they cannot perform, innovate, feel emotionally …

Over Indoor Cycling? 5 Reasons You Should Be Jumping Rope Instead

Mark Jenkins, former trainer to Beyoncé and Mary J. Blige, shares his tips for using the super-versatile workout tool.<p>I love indoor cycling as much as the next SoulCycler, and I also enjoy running (well, to a point). But in order to maintain my several-times-a-week cardio regimen, I've had to …

Innovation Springs from the Unexpected Meeting of Minds

Looking for the next breakthrough? Be willing to cross over.<p>Crossovers are what happen when an invention, idea, or body of knowledge in one field jumps into another — and the result is a quantum leap of progress. Sometimes the people and the pieces we need to put together to get the job done come …

Is Solitude a Key Element of Creativity?

Charles Dickens didn’t just have a great mind, he had great calves as well. On any given day, Dickens averaged 12+ miles of walking through the lush …

Adobe XD Is A Slick UX Design Tool With Zero Learning Curve

Free to try, Adobe XD allows you to go from wireframe to interactive prototype, from desktop to mobile, in seconds.<p>The greatest compliment I can pay to Adobe XD is that it feels like an iPad app, even though it’s made for desktop.<p>While Adobe has been known for its desktop suite of software rooted …

Sleeping Beauty: 4 Products for Your Best Rest

It turns out a good night's sleep comes in chic bottles and jars.<p>It turns out a good night's sleep comes in chic bottles and jars. Put down your phone and get ready to unwind in glamour with these products.<p>Courtesy Fig+Yarrow

A Guide for the Perplexed: Mapping the Meaning of Life and the Four Levels of Being

<i>“Never to get lost is not to live, not to know how to get lost brings you to destruction,”</i> Rebecca Solnit wrote in her sublime meditation on how the art of getting lost helps us find ourselves, <i>“and somewhere in the terra incognita in between lies a life of discovery.”</i> But the maps we use to …

The Art of Self-Renewal: The Pioneering Social Scientist John Gardner on How to Keep Your Work and Your Spirit Alive Over the Long Run

In 1964, the prolific social science writer John W. Gardner published <b>Self-Renewal: The Individual and the Innovative Society</b> (<i>public library</i>) — a forgotten book of extraordinary prescience and warm wisdom, which rings even timelier today. It’s a must-read as much for entrepreneurs and leaders …

Swami Vivekananda on the Secret of Work: Intelligent Consolation for the Pressures of Productivity from 1896

In December of 1895, the renowned Indian Hindu monk and philosopher <b>Swami Vivekananda</b>, then in his early thirties, traveled to New York, rented a couple of rooms at 228 West 39th Street, where he spent a month holding a series of public lectures on the notion of <i>karma</i> — translated as <i>work</i> — and …

1,300 Free Online Courses from Top Universities

Download 1,300 free courses from Stanford, Yale, MIT, Harvard, Berkeley and other great universities to your computer or mobile device. Over 45,000 …

Free Online Philosophy Courses

A Master List of 1,000 Free Courses From Top Universities: 30,000 Hours of Audio/Video Lectures

We reached a little milestone this week. Our big list of <b>Free Online Courses</b> now features 1,000 courses from top universities. Let's quickly break …

How to Self-Publish a Book

Twenty years ago, if you were a new author interested in getting your book published, you had to shop it around with publishers and hope that …

AOL Style News, Trends and Advice

AOL Style News, Trends and Advice