Kathie Wise

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Amazon is staffing up for its $600 million cloud for spooks

You can now add “spymaster” to Amazon CEO Jeff Bezos’s various titles. On Friday June 14, a US Government Accountability Office (GAO) report elaborated on previous reports that Amazon had won a $600 million contract to build a “private cloud” for the CIA. (The GAO report was generated when IBM, …


Communications the window into integrated eligibility

When it comes to social services, so much of the citizen experience is defined by communications: the notices, forms, responses and information that …

Three tools to sustain VoC program momentum

• <b>Have a good ROI statement</b>. Nothing is more powerful than being able to show the value of your program with a succinct description of the return on …

Eliminating the Disconnected Customer