Kanchan Khera

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How Guessing Games Help Kids Solve Math Problems

Do you remember the scene in the movie <i>Rainman</i> in which Dustin Hoffman, playing Ray, an autistic savant, instantaneously counts the number of …

Can Schools Cultivate a Student’s Ability to Think Differently?

Flickr/MarkoEntrepreneurship is often associated with people who assume the risk of starting a business venture for financial gain. However, …

Pedagogy

Start Thinking About Your Customer Experience Right Now

Remember what happened to Kodak when digital photography changed the game? Well, market forces are creating a similar perfect storm for all companies.<p>…

John Sculley

Enhancing Customer Experience Through Simplicity

Between a saturated marketplace and ever-emerging sophisticated technology disrupters, consumers have an abundance of retailing choices. However, …

Customer Experience

Why consumers are willing to pay extra for a superior customer experience

It nearly goes without saying that customer experience should be a top-level priority for companies of all kinds. If a firm is not delivering a …

Customer Experience

Customer Experience Is the Future of Design

February 19, 2016There was a time when businesses could depend solely on the quality of their products to bring in new business. Success came from a …

Web Design

Why revenue-driven companies prioritize customer experience

In the last few years, there has been a lot of talk about improving the customer experience (CX). One study, from the consulting firm Gartner, says …

Customer Experience

Customer Service Is Important, but Customer Experience Is Key

With all of these marketing messages moving in every direction, it is important to close the feedback loop with effective tracking

Customer Experience

Have You Looked At Your Customer Experience Lately?

Photo Credit: Pexels.com (CC0) License<p>Customer experience is one of those terms that most people really don't think about. After all, sales revenues are top of mind of every businessperson and even marketing teams. Is it possible too? Hmm...<p><b>What Exactly Does The Term Customer Experience Mean Anyway?</b><p>…

Digital powers Pizza Hut’s customer experience strategy

Since customers are increasingly browsing and buying online, digital is naturally one of the key drivers of growth for Pizza Hut to satisfy their …

Customer Experience

Memorable Customer Experience: Far Deeper Than a Smile | #CX

Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South …

People Skills

Why Retail Associates Need Digital Tools Now

Perhaps more than any other industry, retail has become a truly omni-channel field. Walking into a brick-and-mortar store and shopping — while once …

'Customer experience' jumps to top of marketer priority list: SMG Media Futures

<b>‘Customer experience’ is the biggest priority for Australian businesses in 2016, according to futures figures released by Starcom MediaVest Group.</b><p>51% …

Privacy vs. Protection: What Type of Customer Experience Do Consumers Want?

Congressman Ted Lieu (D-Los Angeles County) and author of of the ENCRYPT ACT of 2016, said of statement regarding the APPLE court order:<p>“The …

Privacy

Mastering Customer Experience Starts With Customer Journey Mapping

Marketing in the modern world means making a personalized connection with your consumer base. The old way of blindly advertising and marketing based …

Customer Experience

Five Lessons to Remember When Mapping Your Customer’s Journey

One of Temkin Group’s Six Laws of Customer Experience is that people are instinctively self-centered. Individuals inside a company are very …

Succeeding as a New Leader in Customer Experience

Leading-edge companies recognize the importance of Customer Experience (CX) to their success and are scrambling to find ways forward. Organizations …

CX 2016: Year Of The Monkey?

If the first two months of 2016 are any indication, the Chinese New Year symbolism of 2016 being “The Year Of The Monkey” could not be more apt. …

Innovation

IoT Helps APAC Brands Personalise Customer Experience, But Implementation Daunting

<b>The Internet of Things (IoT) is increasingly championed as an important enabler to improving customer experience and providing higher level of</b> …

Reports Suggest Divide Between Government and Customers it Serves

Two new reports on the government’s customer service efforts indicate a continued divide between federal agencies and the customers they serve.<p>The …

Customer Experience

How digital can revolutionise the customer experience in travel & leisure

<b>Spend enough time in hotels and you’ll realise that your needs are varied and many.</b><p>Unless you’re getting five-star treatment, living away from home …

Dear Abby: Bad Customer Experience Reveals Disconnect in Brand’s Priorities

Tuesday, February 23rd, 2016 | <b>3</b> min read<p>Dear Abby,<p>I recently had a jarring experience, and I was hoping you might have some insight. Last week my …

Marketing

One Brand Is Taking CX To New Heights, Literally

A few weeks ago I wrote an article in which I stated my belief that CX was not the same as UX. Clearly this was a touchy subject and one that many felt passionate about one way or the other as many weighed in either in favor or against my stance.<p>Frankly I loved it as I always enjoy a rousing debate …

Customer Experience

Rethinking CX On The Frontlines Of Brand

Brands are quick to identify customer experience as an area of critical success for them. Yet too often those responsible for its delivery lack the …

Customer Experience

Customer Experiences Have a Long Way to Go

For all the technology banks have to help them deliver personalized service, the overall customer experience remains a challenge.

Customer Experience

10 Key Customer Experience Design Factors – Part 1

We live in a world where change is the new normal. Just about anyone in business these days has to be able to deal with change on an increasingly …

Customer Experience

How to Elevate the Customer Experience to Get to the Top

Small businesses are constantly seeking savvier ways to outdo the competition. And in today’s “Age of the Customer” companies that put customer …

3 Ways That Predictive Analytics Have Improved Customer Experience | Articles | Big Data

Using predictive analytics is not new, it is something that companies have been doing for several years to varying degrees of success. Use cases are …

Qubit: The Quest For Next-Generation Customer Experience Management

<i>By</i> <i>Andreas Weiskam</i><i>, managing director, Sapphire Ventures</i><p>Personalization is the white whale of marketing. Until today, most personalization online has …