Judy Chen

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Burned-Out Americans Are Helping Wellness Tourism Flourish

A booming segment of the vacation industry is catering to a stressed-out population looking to unwind in healthy ways.<p>“People are burning out a lot faster these days at work,” says Melissa Bruno, founder of Invigorate Travel.<p>Bruno calls herself a “lifestyle travel consultant,” not a travel agent. …

Hiking Trail

Can VistaJet Become The Uber Of Private Aviation?

It’s a tough industry to upend, but new companies are exploring ways to cater to high-end clients’ desire for personalized service.<p>For some heavy hitters in Silicon Valley, any old private jet just won’t do. Leather seats? Basic. A Bloody Mary after launch? Boring. But one luxury air-travel company …

Startups

In a First, Expedia Promotes a Hotel’s Loyalty Rates and Rewards Program - tnooz

Excerpt from tnooz<p>Expedia, Inc., is the first online travel intermediary to begin displaying a hotel chain’s discounted loyalty rates next to …

Is Unadvertising The New Advertising For Hotels?

Hotel advertising has continuously evolved from glossy print ads, to digital display ads – filled with typical beach scenes and smiling hotel guests, …

Rethinking the traditional hotel guest satisfaction survey

<b>NB:</b> This is a viewpoint from Michelle Wohl, vice president of marketing at Revinate.<p>The popularity of online reviews and the importance of social …

With Room Service and More, Hospitals Borrow From Hotels

At the Henry Ford West Bloomfield Hospital outside Detroit, patients arrive to uniformed valets and professional greeters. Wi-Fi is free and patient meals are served on demand 24 hours a day. Members of the spa staff give in-room massages and other treatments.<p>While clinical care is the focus of any …

Health Care

Starbucks Unveils New Kiosk Concept at JW Marriott® Indianapolis

A new Starbucks kiosk has opened inside the JW Marriott Indianapolis. The Starbucks kiosk is a new concept for Starbucks and is located on the second …

The Modern-Day Hotel Management Company – Delivering More Than Just A Raise In RevPAR

Remaining relevant to customers is crucial for a company’s success – and often, a company’s evolution of services inspires that coveted …