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Management de la relation client : un livre sur la Symétrie des attentions

Je suis heureux de vous présenter le livre "Management de la relation client", dont je suis le co-auteur avec Benoît Meyronin, Directeur associé de …

Management

La technologie ne remplacera pas le client et sa place centrale – Interview de Cédric Deniaud | Connected Store

Après Camille Broussin, c’est <b>Cédric Deniaud</b> qui nous fait le plaisir de bien vouloir répondre à nos questions pour cette nouvelle interview Connected …

Genesys Launches Proactive Engagement Solution for Web Visitors

Genesys, a provider of customer service and contact center solutions, today launched Genesys Proactive Engagement, which allows companies to combine …

Eric Schmidt, Google, présente les technologies qui révolutionneront le futur

James Manyika, l’un des directeurs du bureau de San Francisco du cabinet de conseil McKinsey a interviewé Eric Schmidt au sujet des technologies de …

Google

VoC: Voice of the Customer? Very often Confused!

Take a moment to breathe a big sigh, because we’ve arguably reached a pivotal moment in customer experience management – interest in listening to the …

Consumer Technology news, analysis, how-to, opinion and video.

Are you sitting down? Probably. The results of anonymous, aggregated, global Fitbit user data reveals that the U.S. needs to seriously step up its …

Le client veut désormais le meilleur des deux mondes, physique et virtuel – Interview de Keley Consulting | Connected Store

Après Cédric Deniaud, c’est <b>le cabinet Keley Consulting</b> qui nous fait le plaisir de bien vouloir répondre à nos questions pour cette nouvelle …

News Release

Solutions to Support "Connected" Consumers on Virtually any Mobile Device<p>SALT LAKE CITY, April 1, 2013 /PRNewswire via COMTEX/ --inContact (NASDAQ: …

Le journal de la #relationclient

Back to Basics: Putting Customer Service Out Front

Like most start-up CEOs, I'm always concerned about how to acquire new customers. We all know that finding new customers fuels a company's growth -- but it's what you spend to find them that can ultimately define the success or failure of a company. And there's certainly no lack of dials to turn or …

What Is a Customer Company?

I was recently joined by our CIO and invited by Salesforce.com to an exclusive event in Boston to see first-hand the company's products, solutions and most importantly future vision and direction. It was a privilege for us to meet with a true industry visionary and CEO of Salesforce.com, Marc …