Jessica Mickish

21 Flips | 1 Magazine | 3 Following | @jrmickish | Keep up with Jessica Mickish on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Jessica Mickish”

Before You Make That Big Decision

How Criticism Creates Innovative Teams

It’s tough to find examples of successfully challenging the boss, even tougher to find stories of leaders who specifically ask to be challenged. The most common is a tale of Alfred P. Sloan at General Motors. During a meeting in which GM’s top management team was considering a weighty decision, …

Craft a Sustainable Career

Imagine crafting a sustainable career for yourself. Year after year, you perform work that makes full use of your skills and challenges you to develop new ones. Your work not only interests you, it gives you a sense of meaning. You enjoy opportunities for learning and development. You work with …

Leaders, Choose Your Words Wisely

Even a brief interaction can change the way people think about themselves, their leaders, and the future. Each of those many connections you make has the potential to become a high point or a low point in someone’s day. Each is a chance to transform an ordinary moment into a touchpoint.<p>What is a …

How and Why to Be a Leader (Not a Wannabe)

We need a new generation of leaders. And we need it now.<p>We’re in the midst of a Great Dereliction — a historic failure of leadership, precisely when we need it most. Hence it’s difficult, looking around, to even remember what leadership is. We’re surrounded by people who are expert at winning — …

Be a Better Leader, Have a Richer Life

In my research and coaching work over the past two decades, I have met many people who feel unfulfilled, overwhelmed, or stagnant because they are forsaking performance in one or more aspects of their lives. They aren’t bringing their leadership abilities to bear in all of life’s domains—work, …

Are You Focusing on What’s Important?

Your Brand Is the Exhaust Fume of the Engine of Your Life

“How do you manage your brand?” I get asked that question really often, especially at public-venue speaking events. Typically, I sigh. It is not that the question is silly, or the questioner shallow, but because this question itself represents so much of what is stopping all of us from doing work …

Here’s How to Actually Empower Customer Service Employees

There is perhaps nothing as fundamental for organizations as customer service. Any company in a truly competitive market suffers an inevitable decline if it ignores this basic discipline for too long. Take McDonald’s for example—the organization’s recent confession to franchisees that 20 percent of …

Connect, Then Lead

<b>Is it better to be loved or feared?</b><p>Niccolò Machiavelli pondered that timeless conundrum 500 years ago and hedged his bets. “It may be answered that one should wish to be both,” he acknowledged, “but because it is difficult to unite them in one person, it is much safer to be feared than loved.”<p>Now …

Practical Tips for Overcoming Resistance

<i>Although many managers and leaders are under pressure to get things done quickly, pressuring subordinates frequently leads to resistance. This is not due to stubbornness as much as it is due those subordinates simply feeling overwhelmed by the volume of work they have. Emotions also come into play;</i> …

How to develop your presence as a leader

<i>Executive presence is an essential element of effective leadership according to Muriel Maignan Wilkins and Amy Jen Su, co-authors of Own the Room: Discover Your Signature Voice to Master Your Leadership Presence. Wilkins spoke recently with Tom Fox, guest writer for On Leadership, about how federal</i> …