Joyce Tsuchiya Melo

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Internet troll personality study: Machiavellianism, narcissism, psychopathy, sadism.

In the past few years, the science of Internet trollology has made some strides. Last year, for instance, we learned that by hurling insults and …

Three Ways Leaders Can Listen with More Empathy

Study after study has shown that listening is critical to leadership effectiveness. So, why are so few leaders good at it?<p>Too often, leaders seek to take command, direct conversations, talk too much, or worry about what they will say next in defense or rebuttal. Additionally, leaders can react …

Why We Love Narcissists

Have you ever wondered why selfish, arrogant, and entitled individuals are so charming? These narcissistic people have parasitic effects on society. When in charge of companies they commit fraud, demoralize employees, and devalue stock. When in charge of countries they increase poverty, violence, …

Why Retail Clinics Failed to Transform Health Care

When retail clinics entered the U.S. health care market more than a decade ago, they were greeted with high expectations. The hope was their lower cost structure and focus on convenience and price transparency — two things sorely lacking in traditional health care — would engender radical changes. …

Leading by Letting Go

If you are running a large company anywhere in the world, you have almost certainly asked yourself some version of this question: “How can we get tens of thousands of employees to deliver memorable customer experiences that enhance our brand, all at a reasonable cost?”<p>The answer many have latched …