Johnny Perez

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Why Restaurants Don't Seat Incomplete Parties

“I’m sorry, but we don’t seat incomplete parties.”<p>We’ve all heard a version of this phrase at restaurants, from fine dining establishments to casual, …

Hospitality

6 Things I Wish Someone Told Me Before I Started Managing People

I first became a manager in my 20’s and, back then, I probably wasn’t a very good one. Nothing really prepares you to lead other people. There is, of course, no shortage of advice out there, but most of it is more myth and lore than anything else and not very helpful.<p>Henry Mintzberg wrote, “The …

Leadership

10 PSD templates for awesome logo mock-ups

Many of the freelancers find using PSD mockup template, the best way to impress their clients for logo design work. These mockup templates help to …

Restaurant staff, please don't read the menu to us

By the time you read this I may already be gone, having headed for the thickest clump of wilderness, anywhere that might exist where I can still walk into a restaurant and a waiter won't ask ...<p>"Have you dined with us before?"<p>It's not the question itself that has me on the run. It's what comes …

Philadelphia

Learn This Customer Service Secret While Unwinding In A 5-Star Luxury Lounge

Today I’m going to teach you a way of interacting with customers that can transform the level of customer service you provide. You can read it here on this page or, if you want to see this acted out by experienced professionals<i>,</i> hightail it over to your nearest 5-star hotel, and specifically to …

Skip the Boring Business Plan. Focus on This Strategy Instead.

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>The concept of starting a business without a plan would send anyone running -- and for good reason. Every great business begins with a plan that outlines measurable goals and the methods for achieving them. Plans, done correctly, can be a …

Startups

Do You Need to Write a Formal Business Plan?

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Every entrepreneur needs a plan for his or her business. However, they may or may not need a formal business plan.<p>First, let’s start with the basics. Every business must answer these three questions:<p>1. Why should a prospective customer …

Small Business

You Can Succeed Even If You're Not the Brainy Type

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>I went to a university where the whole group was about 14,000 times smarter than I was. They had the test scores, grades and pedigrees to prove it in spades. While these mini Mensa types skimmed their psychology books and hit Georgetown's …

Handy

Future-proof Your Brand With The Right Typeface

<i>Steve Matteson is the Creative Type Director for Monotype.</i><p>It has been famously said that the Web design is 95 percent typography. Typography has always been central to any written message – books, manuals, packaging, advertisements – and now the Web.<p>The Web gives brands a new opportunity to …

The Entrepreneur's Simple Guide to Business Concepts

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Positioning is one of the hardest marketing concepts to not only understand, but to do right, as I detailed in my recently-completed series. It’s very conceptual, highly theoretical, and mostly emotional. Not everyone does well with that …

Entrepreneurship

What's a Better Deal For Restaurants: Selling Tickets or Taking Reservations?

<i>Welcome to Suttonomics, where each week Eater Data Lead Ryan Sutton looks at facts, figures, and interesting data across the restaurant industry. Today's column is one of two companion pieces on the topic of tickets, an up-and-coming alternative to making restaurant reservations. To read about why</i> …