Joelene Schembri

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5 Customer Experience Mistakes - Grant Rant #88

Customer service in 2013: Your challenge checklist

<i>Anne Marie Forsyth, CEO of the Customer Contact Association, outlines the customer service challenges companies must address in 2013.</i><p>While most …

Customer Service

Apple & the Ultimate Customer Experience ®

Positive Customer Experience is the Secret to Customer Loyalty Management | Oracle

Uncovering the Customer Experience: Call Centre Example