Joaquin Rodriguez

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Ten Customer Service And Customer Experience Trends For 2017

Each year, new data comes out that indicates customer service and the customer experience (CX) are more important than ever. According to Forrester, 72% of businesses say that improving the customer experience is their top priority. A study from NewVoiceMedia indicates that companies lose more than …

Customer Experience

Introduction to Artificial Neural Networks and Deep Learning: A Practical Guide with Applications in Python

Repository for the book <i>Introduction to Artificial Neural Networks and Deep Learning: A Practical Guide with Applications in Python</i>.<p><b>Deep learning is</b> …

Machine Learning

Millennial Customers Will Dominate In 2017. Is Your Customer Service Experience Ready For Them?

As we head into 2017, the millennial generation is now the largest domestically and worldwide, outnumbering even the Baby Boom generation from whose loins they sprung, according to Pew, which tracks such things.<p>So it’s more important than ever to be sure that your customer service practices and …

Customer Experience

All of the World's Money and Markets in One Visualization

All of the World’s Money and Markets in One Visualization<p>Last week, we published the above visualization, which compares the size of all of the …

Data Visualization

Sentiment Analysis with R - Chris Norval

Sentiment analysis is a technique for evaluating the overall positivity, negativity, or neutrality of a body of text. It does this by scoring …

Learn R : 12 Free Books and Online Resources

R, an open-source statistical and data mining programming language, is slowly but surely catching up in its race with commercial software like SAS & …

Data Science

Data Scientists from Uber, Kaggle, and GrubHub Share Their Must-Read Blogs

It’s nearly impossible to keep up with all of the quality data science articles and blog posts that are out there. Though that doesn’t stop us from …

Data Science

Geographic visualization with R's ggmap

Have you ever crunched some numbers on data that involved spatial locations? If the answer is no, then boy are you missing out! So much spatial data …

How Uber Uses Spark and Hadoop to Optimize Customer Experience

If you’ve ever used Uber, you’re aware of how ridiculously simple the process is. You press a button, a car shows up, you go for a ride, and you …

The Ultimate Guide to Data Science Blogs (150 and Counting)

We’ve organized data science blogs across eight different categories: machine learning, Hadoop, R, Python, business intelligence, data visualization, …

Data Science

Check Out These Infographics From the 1930s

There’s no question infographics are experiencing something of a renaissance right now: graphic design programs have made their creation easier than …

The past and future of data visualization

This weekend a friend of mine stumbled across old gold in the form of Willard Cope Brinton’s 1939 book <i>Graphic Presentation.</i> It’s available to read …

Macros in R

(This article was first published on <b>Mad (Data) Scientist</b>, and kindly contributed to R-bloggers)<p>In programming, sometimes it’s useful to write a <i>macro</i> …

Awesome D3

This list keeps track of interesting D3js libraries, plugins and utilities.<br>We decided not to list tutorials, resources or concepts here, because …

Data Scientists Don’t Scale

Big data is about to get a big reality check. Our ongoing obsession with data and analytics technology, and our reverence for the rare data scientist who reigns supreme over this world, has disillusioned many of us. Executives are taking a hard look at their depleted budgets — drained by a mess of …