Joanne Earle

6 Added | 1 Magazine | 1 Follower | @joanneearle | Keep up with Joanne Earle on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Joanne Earle”

A Surpising Antidote To Bad Customer Service

Somebody sent me a post from the HBR blog that I found both inspiring and practical. The author, Jeffrey Rayport, focused on a particular act of everyday yet extreme kindness by an American Airlines employee, someone who went far beyond her duty in order to help make sure a guest got on a flight …

Are You Ready for the Age of the Customer?

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Markets were born when humans chose to acquire what they needed by trading with each other rather than producing it themselves or taking it from someone else by force. The moment of proto-market conception was when the first seller …


How to Use Pinterest Boards for Customer Research

Any experienced business owner or marketer knows that you have to know your customers inside and out if you want to be successful at building and marketing products or services to them. Unfortunately, too many of us come up with product and marketing ideas that appeal to <i>ourselves,</i> rather than …


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