João Nogueira Dos Santos

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4 books every aspiring startup founder should read

To be a successful entrepreneur, you need to be able to juggle several hats at the same time. Identifying a problem and developing a scalable …

6 Google Apps Tools Every Entrepreneur Should Be Using

Efficiency is your best friend if you are trying to squeeze as much productivity as you can out of a 24 hour day. When you are building a lean …

Google Apps

What Email, IM, and the Phone Are Each Good For

A few weeks ago, I saw an email in my inbox from a member of my sales team. I realized an appropriate response would take more time than I had at that moment. So I skipped it, planning to return to it later. The email quickly got buried, and after a week went by, it was forwarded to me again, with …

Question What You “Know” About Strategy

Say you are competing in a fast-growing industry. How much do you care about profits versus market share?<p>It’s a common rule of thumb that businesses <i>should</i> go for market share in fast-growing in­dustries. It’s conventional wisdom, though, not a law of physics; you don’t <i>have</i> to go for share.<p>Whether …

The 100 most influential edtech leaders

In every industry imaginable, tech has been unleashed to speed up, automate and make processes more efficient.<p>As Marc Andreessen famously stated, …

Education Technology

27 ways to be happier at work

The spaces in which we work and the people we work with make up most of our lives. Why, then, is happiness viewed as a distant outcome rather than an enduring prerequisite?<p>Whenever I meet someone who expresses love or hate for his or her job, I immediately interrupt and ask why.<p>What ensues is …

Happiness

Customer Service Consultant Reveals Insanely Powerful Method to Turn Around an Upset Customer | Inc.com

As customer service consultant, assisting companies in improving their customer service and customer experience, I know that service breakdowns-glitches-are <i>unavoidable</i> in any business that serves customers. Therefore, being prepared to address such service failures can make all the difference.<p>Based …

Customer Service

Ben Horowitz, Tom Byers - Nailing the Hard Things

50 email newsletters you need to know about

While email consistently gets a bad rap for being a productivity killer, we beg to differ. Below you’ll find a list of the 50 newsletters that we look forward to getting every week in our inbox.<p>News<p>One fantastic piece of journalism each weekday. <i>(This is a shameless plug — we’re the ones who made</i> …

San Francisco

6 Apps You Need Today for Optimizing Business Travel

If you happen to be one of those individuals like myself, then you're probably already using a number of websites or apps to help you plan and manage your trip. Here are some of my favorites.<p>I travel a lot. I've spent nearly 1 in every 3 days away from my home for the past 3 years. This is what …

How We Redesigned Our Product in Less Than a Week

<i>Bastiaan Janmaat and Mike Dorsey are co-founders of DataFox, a predictive intelligence company reinventing the way investors, analysts, and business development professionals research and track technology companies.</i><p>Time is often the scarcest resource for a startup. When you’re building a complex …

How to Start a Business–Today | Inc.com

There is a reason seasoned entrepreneurs don't think of themselves as risk takers, even though everyone else does. They have developed terrific ways to limit potential losses as they start new ventures.<p>They adhere to the basic principles of risk management: If you're going to play in a game with …

Entrepreneurship

Creative destruction

HIGHER education is one of the great successes of the welfare state. What was once the privilege of a few has become a middle-class entitlement, …

A MOOC By Any Other Name

In the last few weeks the chatter about the role of MOOCS as a revolutionary tool in education has greatly accelerated.<p>Maybe it's the Starbucks agreement with ASU. Maybe it's the UK report about MOOCS in K-12 schools, as <i>Forbes</i> magazine recently discussed. Or maybe it's that we have reached the …

Higher Education

The iWallet Is Coming

<i>Post updated to reflect a misstatement about when Apple rolled out self checkout to its stores.</i><p>This week, Apple unveiled the first large-scale integration of iBeacon, a technology that, when coupled with their fingerprint identification system, may be another building block in building a …

7 Lessons Apple Can Teach Us About Persuasive Web Content

Let’s admit it. We’d love for people to line up to buy our products on launch day.<p>But the hard reality is we need to work our socks off to attract …

40% Of YouTube Traffic Now Mobile, Up From 25% In 2012, 6% In 2011

It’s hard to get people to concentrate long on anything on their phones and tablets, yet YouTube seems to be the exception. The video service is quickly going mobile, with small screens making up 40% of its traffic now compared to 25% last year, Google said on its earnings call today. In 2011, just …