A few weeks ago, I saw an email in my inbox from a member of my sales team. I realized an appropriate response would take more time than I had at that moment. So I skipped it, planning to return to it
Say you are competing in a fast-growing industry. How much do you care about profits versus market share? It’s a common rule of thumb that businesses should go for market share in fast-growing industries.
The spaces in which we work and the people we work with make up most of our lives. Why, then, is happiness viewed as a distant outcome rather than an enduring prerequisite? Whenever I meet someone who
The ultimate 4-step customer service recovery method, based on consulting the best practices of today's great customer-centric organizations. As customer service consultant, assisting companies in improving
While email consistently gets a bad rap for being a productivity killer, we beg to differ. Below you’ll find a list of the 50 newsletters that we look forward to getting every week in our inbox. News fantastic
I travel a lot. I've spent nearly 1 in every 3 days away from my home for the past 3 years. This is what it's like for someone who speaks at conferences, constantly trying to sell their product and raising
Bastiaan Janmaat and Mike Dorsey are co-founders of DataFox, a predictive intelligence company reinventing the way investors, analysts, and business development professionals research and track technology
There is a reason seasoned entrepreneurs don't think of themselves as risk takers, even though everyone else does. They have developed terrific ways to limit potential losses as they start new ventures.
MOOCS are forcing us to think about online education, which is already here and here to stay. Call them MOOCS, called them distant learning initiatives, call them blended learning courses... the revolution
Post updated to reflect a misstatement about when Apple rolled out self checkout to its stores. This week, Apple unveiled the first large-scale integration of iBeacon, a technology that, when coupled their
It’s hard to get people to concentrate long on anything on their phones and tablets, yet YouTube seems to be the exception. The video service is quickly going mobile, with small screens making up 40% its