Jonathan Lakin

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Verizon’s Oath has hired a COO from Alibaba, and its top media executive has left

Simon Khalaf is out; K. Guru Gowrappan is in.<p>Verizon is moving around top managers at Oath, its Yahoo-AOL tie-up that’s supposed to compete against Google and Facebook for digital ad dollars.<p>Out: The executive who oversaw all of Oath’s media properties, including HuffPost, Yahoo News and …

Advertising

Google’s astounding new search tool will answer any question by reading thousands of books

Vancouver, British Columbia, Canada<p>Imagine if you could gather thousands of writers in a circle to discuss one question. What would optimist Thomas L. Friedman say about intervening in Syria, for example? Would chaos theorist Santo Banerjee concur?<p>Google now has a way to convene that kind of …

British Columbia

Google Increased New Employee Productivity by 25 Percent With 1 Email. Here's What You Need to Know

Yet another example of when 'back to the basics' is great advice.<p>Onboarding, a term used to describe the period between job offer acceptance and assimilation (anywhere from 30 days to a year depending on the organization), is a critical time for new employees. Not only do they have to tackle a …

Employment

Why retail’s artificial intelligence bet is all wrong

Everyone seems to be “using” artificial intelligence these days. So is retail. Big players like Amazon and Target are pouring huge amounts of resources into machine learning, and many companies sell “Artificial intelligence” tools for the retail industry.<p>There’s just one problem. Most of what the …

Inside China's Vast New Experiment in Social Ranking

In 2015, when Lazarus Liu moved home to China after studying logistics in the United Kingdom for three years, he quickly noticed that something had …

Microservices Pattern: A pattern language for microservices

A pattern language for microservices<p>The beginnings of a pattern language for microservice architectures.<p>Core patterns<p>Which architecture should you …

Microservices

plainlanguage.gov | Checklist for Plain Language

Checklist for Plain Language<p>Use this checklist to see if your document meets plain language standards. (If you’re writing for the web, here’s the web …

Language Learning

Scale: API For Human Intelligence

Frontend DeveloperSan FranciscoRead More<p>Icons 400Backend DeveloperSan FranciscoRead More<p>Icons 400ML EngineerSan FranciscoRead More<p>Scaler Community …

Spot all your site problems — and fix ‘em fast — with a SiteGuru subscription, now just $39.99

Creating a website aimed at attracting a wide audience requires an equally wide and varied skill set. Beyond a strong eye for visuals and the technical know-how to assemble a working site, there’s the matter of site optimization that can often leave many new page builders scratching their heads.<p>If …

Detective by Charlie is an AI tool that's like having your own personal CIA

Imagine having a button that can instantly tell you (virtually) everything there is to know about something or someone. That, in a nutshell, is Detective by Charlie, which uses natural language processing (NLP) and AI to unearth and collate information about a particular subject in a couple of …

Employment

Here's how the four major telecom companies stacked up last quarter

<i>This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here.</i><p>The Q3 2017 performances of the Big Four US carriers — Verizon, AT&T, T-Mobile, and Sprint — revealed a mixed bag of highs and lows, as each attempts to navigate the …

T-Mobile

The Science of Increasing Customer Loyalty

A common misconception about conversion optimization is that your work ends when the user converts.This is a limited way of viewing things, however, …

Customer Experience

The Scientist Who Studied Einstein's Brain Learned That These 5 Factors Make You Smarter | Inc.com

We still don't completely understand how the brain works and yet we're building machines to replicate it. Our quest to create artificial intelligence has grown into a near-frenzy as we surge ahead with unprecedented progress. But will we really reach the finishing line?<p>Any hope of success will …

The Brain

Hustle scores $8M to kill telemarketing with personalized texts

No one picks up the phone and everyone gets too much email. If you want to contact people for fundraising, a political campaign or marketing, texting is the way to go. But a generic mass text is more like spam than a convincing conversation.<p>Hustle lets you personalize every message and turn it into …

Bernie Sanders

Verizon, CME Group, Bosch Invest In Continuous Data Analytics Start-Up Iguazio

Verizon, CME and Bosch have use cases that need fast, real-time access to several data sources.<p>Iguazio may provide validation of the importance of …

Big Data

Open Banking is coming. Here's the very first glimpse

A giant change is coming for banking in the UK. Not Brexit, but Open Banking, the new directive that will require the largest UK banks to give third …

Overview - United States

IBM Watson Customer Experience Analytics<p>Create a new, AI-powered standard for the customer experience impactful enough to capture market share.<p>Key …

Customer Experience

Meet Framer, The Prototyping Tool Used By Google, Facebook, And Uber

The tool, built by two Facebook alums, is now used across the industry–and a new version is simple enough for any designer to use.<p>When product designers Koen Bok and Jorn van Dijk were working at Facebook in 2013, they often found themselves pitching new app ideas with traditional presentation …

Prototyping

Facebook DeepText

Facebook DeepText - Facebook's text understanding engine. (Web App, Facebook, and Artificial Intelligence) Read the opinion of 19 influencers. …

The Right Way to Hold People Accountable

John* was doing his best to be calm, but his frustration was palpable. Jeanine was explaining that there was little chance her group was going to …

Blowing up on Kickstarter, Hello brings video conferencing and security to any TV

The $6.7 billion telepresence and video communication category hasn’t evolved much since we were introduced to Cisco and Polycom. At the same time Smart TVs are making video conferencing easier. But it’s still not <i>that</i> easy.<p>Hello is a new startup addressing this space — created by two former …

Smart TV

Strategic Choices Need to Be Made Simultaneously, Not Sequentially

The CEO of a large Australian company called me to relay a particular strategy development problem his firm was facing, and ask for my advice. The company was an eager user of my “cascading choices” framework for strategy that I have used for decades and written about extensively, most prominently …

Management

This Kenyan Startup Uses Mobile Phones To Build Credit For Farmers

If you want to help the world’s poorest, help them to farm. So says Bill Gates, and it makes sense. More than three-quarters of the poorest live in rural areas and most are smallholder farmers working less than two acres. They often lack the seeds, machinery, livestock, and finance they need to …

Bill Gates
Customer Experience

Voysis raises $8 million to help it become the Twilio of voice AI

Voice-powered artificial intelligence is not something that’s easy to set up for just any business, even if it might have real benefits in terms of driving sales or improving customer experience. Voysis is a startup that wants to change that, with an AI platform that can parse natural language …

Artificial Intelligence

Emotional intelligence is the future of artificial intelligence: Fjord

Those injecting human-like emotional capability into artificial intelligence will emerge as the front-runners in 2017 and beyond, according to …

Artificial Intelligence

Munich Startup Triples As It Takes Share From IBM, Accenture In $15 Billion Market

Can artificial intelligence do the work of high-powered consultants?<p>A Munich-based startup founded by a math major is doing just that. His fast-growing software startup offers companies like 3M, Cisco, and General Electric better results at a fraction of the cost — and he’s grabbing market share in …

Artificial Intelligence

Intel Rolls Out BigDL Deep Learning Library for Apache Spark

<i>Doug Fisher, Senior VP & GM, Software and Services Group, Intel</i><p>Today Intel announced the open-source BigDL, a Distributed Deep Learning Library for …

Ubiquitous Computing

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Hey! I need to get in touch with our new support person at Jetpack Inc. We can’t submit new purchase orders.

An introduction to AI and customer service

<b>With businesses losing $1.6trn annually due to poor customer service (according to Accenture research), it's a pressing issue for many brands.</b><p>Can …