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Customer Service

The Death of the SLA

I’ve attended countless cloud presentations discussing vendor relationships and contract agreements. A common feature of these presentations is a …

7 Essential Steps to Building a Winning Sales Team

It’s a fact: most organizations need a killer sales force. Business development, marketing, must-have products or services – these are all essential …

Use Google Ventures' "Note and Vote" Method to Make Group Decisions

People's opinions can quickly derail a meeting and stop the group from making a decision. Google Ventures has a technique to get to good decisions in …

Whiteboards

So you want to manage a product?

What no one tells you about the role<p>Is it just me or are there a lot of aspiring product managers out there? Maybe it’s just because I am one myself, …

Your first days... as the head of product management

A menu is not a service catalogue

Submitted by itsm_stephen on Wed, 2012-05-30 16:50.<p>Thanks...<p>Thank you for the link back to an earlier post. I must have missed that one.<p>I think most …

The Truth About Microsoft's Sold-Out Surfaces

The shocking news arrived this weekend: The Surface 2 and Surface Pro 2, Microsoft's second-generation "iPad killer" tablets, sold out in many stores.<p>Microsoft's been trying for years to catch up to Apple in certain areas, releasing the now-discontinued Zune to challenge the iPod and designing its …

How Did Dropbox Scale To 175M Users? A Former Engineer Details The Early Days

Ladies and Gentlemen, we interrupt our normal programming about crazy entrepreneurs and even crazier VCs to bring you a little learning from the world of Engineering. Remember that? Recently Dropbox was in the news for revealing they’d hit 175 million users, and daring to say they could replace the …

Waarom de iPad uw desktops (nog) niet vervangt

Het client appmodel past in de opkomende post-pc wereld waarin mensen vanaf meerdere devices en locaties werken. Ze willen productief kunnen zijn in …

Productontwikkeling gericht op gedragsverandering

Voor een nieuwe meetup #projectwaalhalla: <i>Social Sciences for Startups</i> 2 september in Nijmegen komen Professor James Fowler en Stephen Wendel PhD naar …

Writing Apps? Juggling Multiple Platforms and the Bumpy Road Ahead

Targeting multiple operating systems has been an industry goal or non-goal depending on your perspective since some of the earliest days of …

Microservices

How to Explain Social Business to Senior Management and Co-Workers [Infographic]

“<i>To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our</i> …

Product Manager 101: What Does A Product Manager Actually Do?

This is an expanded and updated version of the original Product Manager 101. The purpose is to explain the role of the product manager and product management to new and prospective PMs as well as those who will interact with PMs.

WTF is a Product Manager?

A primer for aspiring or junior PMs<p>Many of my friends and acquaintances have approached me with interests in Tech and often asks me about Product …

Four pricing principles to never forget

Most businesses are eventually faced with the key question: <i>How much should we charge?</i> There’s no one true answer. There are no gurus. There’s just …