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Why Health Care Is Stuck — And How to Fix It

The pressures for fundamental change in health care have been building for decades, but meaningful change has been limited while the urgency of change only grows. The moment of discontinuity has arrived. Already unsustainable costs, an aging population, advances in medicine, and a growing …

Getting Real About Health Care Value

Words can spearhead social transformation. Let’s hope that’s true for “value” in health care. Where other mantras - such as quality or managed care – have failed to galvanize the system’s diverse stakeholders, value may have a chance.<p>What seems special about the term is that, seemingly simple, it …

Why The Best Teams Might Be Temporary

When we think of high-performing teams, we often think of them as long-term allies—a band of brothers in the organizational world. It takes a while for teams to move through the traditional phases of <i>storming</i> and <i>norming</i> before they start to really perform. It’s logical, then, to assume that the …

Understanding the Drivers of the Patient Experience

Many hospitals, including the Cleveland Clinic, are implementing a variety of strategies to improve the patient experience —an issue that’s rapidly becoming a top priority in health care. The Accountable Care Act now links performance related to patient-experience metrics to reimbursement. For the …

Lessons in IT Innovation From Silicon Valley

Innovation is always infectious. But our recent research has taught us a lot about how management innovations can travel — in this case, from Silicon Valley tech sector companies known for their experimentation and agility in information technology (IT) management to the much older Bay Area …

Playing It Safe Is Riskier than You Think

There are all sorts of reasons why so many big organizations can be slow to make changes that everyone agrees need to be made. “Our current margins are too good, even though the business is being eroded by new competitors.” “Our current products are still popular, even though a new generation of …

How the Internet of Things Changes Everything

Currently in the business world we are witnessing something like the epic collision of two galaxies — a rapid convergence of two very unlike systems that will cause the elements of both to realign. It’s all thanks to the Internet of Things.<p>If you are not familiar with the term, the Internet of …