jess marb

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8 claves del buen servicio al cliente

El gurú mundial en servicio al cliente te dice cómo hacer para que tus compradores regresen una y otra vez.<p>Las opiniones expresadas por los colaboradores de <i>Entrepreneur</i> son personales.<p>John Tschohl, el principal experto mundial en servicio, asegura que lograr que los clientes regresen una y otra vez …

12 Must-Read Books That Will Raise Your Emotional Intelligence | Inc.com

I didn't learn about emotional intelligence until well into my 30s. By that time, I had started to realize that the best leaders -- those exhibiting high levels of EQ -- typically showed more self-awareness, collaborated better with others, and got promoted faster.<p>While EQ has been hotly debated …

Emotional Intelligence

Workplace Experience Ranking 2017: How Does It Work?

A lot of startups talk about their culture and use it to attract the right talent, yet a very few companies know what comprises of their culture. …

Serving as a Navy SEAL taught me that resilient teams have 15 things in common

<b>• Anticipating, preparing for, adapting to, and bouncing back from adversity are key to helping any team navigate inevitable obstacles.</b><p><b>• The most resilient teams are prepared for change, which helps them last longer and thrive.</b><p>One of our SEAL brothers was shot 27 times before proceeding to dispose …

Survey: 91 Percent of 1,000 Employees Say Their Bosses Lack This 1 Critical Skill | Inc.com

Think about it: Good communication is <i>everything</i> in the workplace. Clear direction and expectations can't happen without it. Teamwork and morale take a hit in its absence. And productivity ultimately suffers without it.<p>Communicating well is the one critical skill that 91 percent of 1,000 employees …

Employment

The Science Behind Why People Follow the Crowd

It may seem that we are in control of our thoughts and behavior. But social psychology tells a different story.<p>Social psychology is defined as, “the …

The Key to Better Conversations

Everyone has experienced those awkward moments when there’s an overly long pause in a conversation, or you’ve inadvertently interrupted the other …

La escuela que obliga a sus alumnas a desintoxicarse digitalmente y les prohíbe usar el teléfono móvil

La imagen de muchachos adolescentes con la mirada absorta, haciendo volar sus pulgares a toda velocidad sobre la pantalla de su teléfono móvil se ha convertido en un retrato habitual de patios de colegio en todo el mundo.<p>Pero en Stroud High School, una escuela femenina en Gloucester, al oeste de …

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Reciclando

The 6 Do's and 2 Don'ts of Building Great Relationships | Inc.com

You have probably heard that nobody dies wishing they'd spent more time at the office, but did you know that nose-to-the-grindstone work might be what killed them? The social isolation of keeping your head down has become an epidemic - one with serious emotional and social consequences. With more …

4 Signs to Immediately Identify Someone With True Emotional Intelligence | Inc.com

In a recent report, top human resources officers from global companies were asked what they see as the 10 job skills required by the year 2020 for workers to thrive.<p>One of those critical skills for success that made the top 10 list? Wait for it ... emotional intelligence.<p>According to emotional …

Emotional Intelligence

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Google Classroom ya está disponible para todo el mundo

Aunque <b>Google Classroom</b> lleva bastante tiempo entre nosotros, no todos podían utilizar este servicio. La herramienta de colaboración para educación …

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Trump’s full inauguration speech transcript, annotated

<i>The president of the United States is now Donald Trump, who just took the oath of office and, shortly thereafter, delivered his inaugural address.</i><p><i>We've posted the entire transcript below and highlighted the key portions. To see an annotation, click on the yellow, highlighted text. To make your own,</i> …

Michelle Obama

7 books that will change the way you work in 2017

Over the past year, we've covered a bunch of books that redefine "work" and offer solid tips for making it a less terrible way to spend your time.<p>Our list is a diverse sampling of advice and strategies from business-school professors, psychologists, and career coaches — all with the same goal of …

New Research Links Social Media Usage to Depression

University of Pittsburgh researchers recently published an article highlighting the link between social media and depression.<p>[Image Source: …

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