Jesse J. Clements III

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Create True Customer Loyalty: 10 Rules

True customer loyalty means making the relationship more important than making the sale.<p>Customer loyalty comes from having a strong relationship with your customers. When they see you as a friend and ally, they're reluctant to jump ship, even if it means they can get something a little …

A Glimpse Into the Future: What Sales Will Look Like 5 Years From Now

What will the future bring for sales professionals? Sales expert Tom Searcy looks into his crystal ball to share his predictions for what trends will dominate the market in 2018.<p>One of the responsibilities of leaders is to help their teams not only plan for the future, but anticipate it. I spend a …

3 Ways to Boost your Leadership Agility

Observe, read, ask, listen, and learn. Stretch your mind, and you'll learn new skills.<p>As a small business, your agility is a primary compeitive advantage. Here’s how you can build more--and an unbeatable team.<p>Being agile means being quick--responding to things quickly and acting quickly. Agility is …

Think Strategically to Increase Your Valuation

With potential buyers, the first step is to identify whether their interest is purely financial or part of a larger business strategy.<p>Video Transcript<p><b>00:10 John Warrillow:</b> So, when it comes to evaluation, there are really two basic exit strategies to consider if you're thinking about external sale. …

How to Inspire Your Team to Bring Their A-Game

Are your employees pushing the boundaries? They can tap their super-powers -- if you ask them to.<p>Every business owner, myself included, wishes one time or another that an employee would step up, stretch or otherwise do something to help move the company forward in ways beyond his job description. …

5 Ways to Build an Extraordinary Team Culture

When your employees work together to achieve common goals, everyone wins--you, your business and your customers.<p>Employee teams are one of the best ways to get things done in any business. When you take a group of independently talented people and create a team in which they can merge their talents, …

Want a Million Customers? Become a Growth Hacker

Marketing guru Ryan Holiday explains why traditional marketing tactics are dead--and what has taken their place.<p>Some of the fastest-growing start-ups have one trait in common: They achieved rapid success without doing any of the things companies usually do to get the word out about their …

6 Personality Types to Ban From Brainstorming Sessions

These idea killers can sabotage your company's best thinking.<p>If you've ever participated in a brainstorming session that yielded fewer ideas than anyone would have liked, a lack of creativity might not have been to blame. Certain disruptive personality types could have doused the idea generation …

Master the 4 Secrets of Awesome Leadership

Up your leadership game by practicing these four moves.<p>The role of an entrepreneur in the organization he or she built is becoming increasingly complex and dynamic. While entrepreneurs have always had to act as <i>managers</i> to move their organizations forward--taking on the traditional management roles …

Employment

Jeff Bezos' Innovation Formula

What we can learn from the founder of Amazon.com and the owner of The Washington Post.<p>In August of this year, Jeff Bezos bought the <i>Washington Post</i> for $250 million. In his first interview after the purchase, Bezos summed up his innovation process:<p><i>"In my experience, the way invention, innovation and</i> …

Jeff Bezos

How to Build a Company of Entrepreneurs

They build up something from nothing and drive innovation. Here's how your people can follow your lead.<p>Entrepreneurs like making things happen.<p>They build up something from nothing and make innovative products and services in response to their customers' needs. In the process, they put people to …

Entrepreneurship

Branding: How to Become a Thought Leader

Social media mogul Dave Kerpen explains how to get noticed in your field, and make some money while you're at it.<p>Over the past six years, I've devoted a great deal of time to branding myself as a thought leader, or an authority in my field. These activities, which included writing a book and …

Thought Leadership

7 Essential Ingredients for a Compelling Brand

Before you even think about making a sale, you need to capture customers' hearts and minds. Here's how to do it.<p>Think of your favorite brands. How does using their products or services make you feel? Maybe it's safe or cool or smart or healthy, but whatever it is, if you're a loyal fan because you …

5 Start-Up Strategies You Need to Know

This serial entrepreneur has some practical advice for any aspiring business owner.<p>Seattle has some great entrepreneurs: Bill Gates of Microsoft, Jeff Bezos of Amazon, and Howard Schultz of Starbucks, come to mind. While I have not interviewed any of them, I recently interviewed a Seattle …

A Better Way to Help Your Employees Get Fit

No one likes to be nagged (or fined) into getting fit. 37signals has found a better way.<p>We probably don’t need to tell you that keeping fit isn’t just good for your employees’ bodies its also good for your business. Plenty of business owners have rounded up the benefits of a healthy workforce here …

4 Roles to Improve Your Team's Collaboration

Don't confuse collaboration with consensus. Here's how to make sure your team is moving forward and not getting stuck.<p>In today's increasingly complex business world, most work gets done within a matrix of internal teammates and external partners, some of whom report directly to you and other who do …

Management

How to Get Fiercely Loyal Customers

You want your customers to not just love your brand--but be absolute fans of your company. Here's what you need to know.<p>Who wouldn't want to have customers and clients that are fiercely loyal?<p>Sarah Robinson, business strategist, speaker, and author of <i>Fierce Loyalty: Unlocking the DNA of Wildly</i> …

7 Things Really Respected People Do

Everyone wants to be respected. Here are 7 actions that make those who truly deserve our respect stand out from the pack.<p>Respect is not something you can conjure or demand, no matter how often you sing Aretha’s anthem. Respect is earned. And often the people who are most respected don't have to try …

Self-confidence

7 Secrets to a Killer Team Presentation

When you're pitching as a team, it's important not to get in your own way. Here's how to make the most of group presentations.<p>I sit through a lot of presentations. These range from companies pitching me to portfolio companies presenting at board meetings.<p>Each of these scenarios has a team …

5 Steps to Becoming More Marketable

Enhance your career by bolstering your current skills and developing new ones.<p>The world of work is changing fast, leaving a wake of frightening uncertainty that's especially daunting for those of you early in your careers. We're facing an unemployment rate of more than 7%, an online landscape that …

4 Things Rookie Entrepreneurs Have Going for Them

Entrepreneurship is a rocky road, but it has its advantages.<p>There's no doubt that starting a business is no easy feat. In fact, some out there would have you believe that the odds are stacked against you--you have no experience, no critical judgement, no idea how to get from point A to point B.<p>This …

4 Ways To Build Leaders, Not Followers

Is your leadership style creating leaders or just encouraging followers? Here are some tips on how to encourage your employees to live up to their potential.<p>In the business world, there is a lot of discussion about leadership. Very often, I find these discussions are really about how to lead</b> …

5 Ways to Build Customer Retention Into Your Growth Model

As you build your business, think about how to ensure that your customers stay with you as you grow.<p>In most cases, nascent businesses focus on whatever it takes to gain new customers. They build a business model that works for them in this early stage, and figure they can hone it as they go. But in …