Jef Knight

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Here are 5 ways to be a leader instead of a manager

Have you ever wondered about the difference between a <i>manager</i> and a <b>leader</b>?<p>Jennifer Hill has. Having held senior leadership positions with some top …

Bank of America

How to Accelerate the Adoption of Digital Health Technology

In 1997, health information technology and digital health pioneer Warner Slack wrote his bold and prophetic book, <i>Cybermedicine: How Computing Empowers Doctors and Patients for Better Care</i>. Slack argued that “the electronic digital computer, with its capacity to hold large amounts of data and to …

Digital Health

When Solving Problems, Think About What You Could Do, Not What You Should Do

On a Saturday night in Modena, a picturesque city in one of the most well-known culinary regions of Italy, a couple and their two young sons dined at the three-Michelin star restaurant Osteria Francescana. The father ordered for the family “Tradition in Evolution,” a tasting menu with 10 of the …

Sous

How One Hospital Improved Patient Handoffs for the Long Term

Roughly 80% of serious medical errors (now the third leading cause of death in the United States behind heart disease and cancer) can be traced to poor communication between care providers during patient handoffs, according to a 2012 Joint Commission report. This makes patient handoffs the most …

Management

How Humble Leadership Really Works

When you’re a leader — no matter how long you’ve been in your role or how hard the journey was to get there — you are merely overhead unless you’re bringing out the best in your employees. Unfortunately, many leaders lose sight of this.<p>Power, as my colleague Ena Inesi has studied, can cause leaders …

Leadership

Why Technical Experts Make Great Leaders

<b>Amanda Goodall,</b> a senior lecturer at Cass Business School in London, argues that the best leaders are technical experts, not general managers. She discusses her research findings about doctors who head up hospitals, scholars who lead universities, and all-star basketball players who go on to manage …

Leadership

Want Your Employees to Rave About Your Leadership Skills? Make Sure Any of These 6 Things Happen Daily

It's been found that you can achieve great results and have meaningful relationships at the same time.<p>Whether your company is a startup or an established firm, I want to share about a compelling leadership model that will get the best out of employees.<p>It's based on the seminal research of Dr. Jim …

Research: When Being a Humble Leader Backfires

There is a paradox when it comes to what we expect in leaders. On the one hand, we believe that effective leaders display humility — they bring out the best in others, are open to admitting their shortcomings and mistakes, and give appreciation and credit to their followers. Recent public scandals …

If You Aspire to Be a Great Leader, Be Present

Some years ago, we worked with a director of a multinational pharma company who’d been receiving poor grades for engagement and leadership effectiveness. Although he tried to change, nothing seemed to work. As his frustration grew, he started tracking the time he spent with each of his direct …

Why Process Is U.S. Health Care’s Biggest Problem

A lot of money has been spent on information technology in health care with little to show for it. To understand why we must pay a visit to the hospital.<p>It only takes 10 minutes of direct observation of a nurse in a hospital to understand care-delivery processes are not standardized and are …

How Mayo Clinic Is Combating Information Overload in Critical Care Units

Health care teams depend on electronic health records (EHRs) to compile important medical data from innumerable lab tests and medical devices, observations, treatments, and diagnostic codes. We rely on it so much that we consider the EHR to be a team member.<p>But in fast-paced critical care units, …

Everyone Is Miserable: Here’s What We Can Do About It

Johann Hari’s book Lost Connections explores how our society may be creating a world of unhappiness.<p>Johann Hari took his first antidepressants at age 18, and the experience, he says, was like a “chemical kiss.” The burden was lifted immediately from his whirring brain. He kept on taking the pills …

Three Elements of Great Communication, According to Aristotle

In my nearly 20 years of work in organization development, I’ve never heard anyone say that a leader communicated too much or too well. On the …

Don’t Take Work Stress Home with You

After a long day at the office, many of us find ourselves taking out our stress on friends, children, or significant others. And if we’re not …

With Just 1 Sentence, Randi Zuckerberg Will Make You Rethink Work-Life Balance Forever

Forget about being well balanced and focus on being 'well lopsided' instead.<p>Randi Zuckerberg is known for lots of things, from her work as the founder and CEO of Zuckerberg Media and her stint on Broadway to her time as an early Facebook employee. But she's also, famously, the woman who gave the …

Great Performers Make Their Personal Lives a Priority

Common wisdom holds that to enhance well-being and reduce conflict and stress, you’ve got to ease up on work. Conversely, to have a significant …

Leadership

What Could Amazon’s Approach to Health Care Look Like?

It is clear from some of its recent moves that Amazon sees the 18% of U.S. GDP dedicated to health care as fertile ground for expansion. Consider its decision to pursue the market for pharmaceutical distribution, or the recent announcement that it will be teaming up with Berkshire Hathaway and …

To Change Someone’s Mind, Stop Talking and Listen

Samar Minallah Khan, the feminist Pakistani anthropologist and filmmaker, was enraged. Local tribal leaders were trading little girls as compensation for their male family members’ crimes.<p>These leaders, responsible for settling legal disputes in their villages, act as local judges. A longstanding …

Leadership

4 Ways to Get Honest, Critical Feedback from Your Employees

I recently observed a town hall meeting where a new leader had just been promoted to run his division. In his introductory remarks, many – including me – were struck by his declaration, “One of the things you’ll find is that I’m very self-aware and open to feedback.” Even from the side of the room, …

How to Excel at Both Strategy and Execution

For decades, we’ve often thought of leadership profiles in unique buckets—two popular varieties were the “visionaries”, who embrace strategy and think about amazing things to do, and the “operators”, who get stuff done. We intuitively knew that there must be leaders that span these areas, but in …

The IT Transformation Health Care Needs

In the mid-1990s, everyone knew that health care organizations across the United States were plagued by wasteful spending. The question for Intermountain Healthcare, which serves residents of Utah and Idaho, was where to start looking for savings internally. Data analyses quickly identified the …

Digital Health

Why Hospitals Need Better Data Science

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. Southwest Airlines, for example, has …

One Way to Prevent Clinician Burnout

Sometimes the endless discussion about burnout in health care creates its own form of burnout — a sense of hopelessness about being able to stop an epidemic. But there is a way to counter burnout. Health care organizations can use a framework that deconstructs the different sources of stress and …

A Simple Way to Involve Frontline Clinicians in Managing Costs

While there have been significant strides in providing frontline clinicians with quality information, these clinicians still lack the tools they need to play an active role in controlling the costs of the care they provide. To date, only small steps have been taken at most health care systems (for …

How the EMR Is Increasing Innovation and Creativity in Health Care

Americans are both undertreated and overtreated in a health care system that wastes up to $1 trillion a year and delivers profoundly uneven quality: Current estimates indicate that preventable medical errors are the third leading cause of death in the United States. Fifty-eight percent of patients …

Six Ways To Pull Yourself Out Of A Work Slump

Even people who love their their jobs can find themselves in a rut. Here’s how to get out of it without quitting.<p>Sometimes it’s more than just a case of the Mondays. When you don’t want to go to work on Tuesday, Wednesday, Thursday–or any day–you could be in a slump. Luckily, it’s not uncommon, and …

Making Time to Really Listen to Your Patients

Modern medicine’s true healing potential depends on a resource that is being systematically depleted: the time and capacity to truly listen to patients, hear their stories, and learn not only what’s the matter <i>with</i> them but also what matters <i>to</i> them. Some health professionals claim that workload and …

Nine Simple Questions I Learned To Ask That Transformed My Career

The true mark of expertise is knowing when you need to learn more before deciding how to act.<p>Early on in your career, you’re focused–quite reasonably–on skill acquisition. To get ahead, you need to get good at something. But once you’re an expert in a certain area, something funny happens: You may …

The Critical Skills for Leading Major Change in America’s Health System

At a time of profound volatility in the U.S. health system, change management is an essential skill for public and private leaders alike. For these leaders — and young people aspiring to careers as health care managers — one very practical question emerges: What are the critical skills for leading …

What Science Says About Identifying High-Potential Employees

How inclusive or exclusive should organizations be when developing their employees’ talents? In a world of unlimited resources, organizations would surely invest in everyone. After all, as Henry Ford is credited as saying, “the only thing worse than training your employees and having them leave is …

Human Resources