Joe Contey

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5 Things Customers Don’t Want to Hear…EVER

Share<p><i>Tara Hunt is the author of “The Whuffie Factor,” and is a contributor to the HootSource blog. This post originally appeared on Tara’s website,</i> …

Customer Service

Research: Cubicles Are the Absolute Worst

My work station is an invading overlord. Belongings march across the long desk I share with several other editors, spilling out of my space and encroaching on the neutral zones abutting my colleagues’ work areas. To the east, legions of books, papers, and sticky notes advance, led by a squadron of …

The 10 Skills That Will Get You Hired In 2013

The experts agree: anyone can take a course in C++, but it’s not going to land you the job. The most in-demand jobs for the new year might be rooted in the booming computer industry, but it’s not only technical and programming chops that prospective hires should be showcasing.<p>“The most sought-after …

How The Most Effective People Learn From Their Mistakes. A Case Study

See if this sounds familiar.<p>You work incredibly hard to develop a great product or service. You introduce it into the marketplace with high hopes…and it bombs.<p>Your reaction? “The problem wasn’t me or our product. The problem was the market/customer/whoever didn’t appreciate what we had. It was a …

Is Hyperinflation Just Around The Corner?

In his parting act, Federal Reserve Chairman Ben Bernanke has decided to continue printing some $85 billion per month (6 percent of GDP per year) and spend those dollars on government bonds and, in the process, keep interest rates low, stimulate investment, and reduce unemployment.<p>Trouble is, …

IndoorAtlas Hopes to Unlock the “Holy Grail of Advertising” With Magnetic-Field Mapping

IndoorAtlas says it has found the key to indoor mapping: the magnetic field.<p>With today’s technology, it seems like almost every bit of Earth has been mapped–even parts of the underwater world. But it’s a different story inside buildings. With the accuracy of GPS faltering indoors and radio waves …

Six Ways to Grow Your Job

In today’s resource-constrained environment, many of us are delivering 120% on the current demands of our job—but devoting little time to developing ourselves further or positioning ourselves for a future move. As one of my executive MBA students recently told me, “I know that I have to carve out …

The Top 100 Websites For Your Career

Last year we inaugurated our first-ever list of the best websites for your career. We took nominations from readers and combed through some 700 sites in order to compile our list of the top 75. This August we put out another call for nominations and got a flood of 2,000 comments, emails and tweets …

7 Best Money Tips from Warren Buffett

Chances are, you know who Warren Buffett is. He’s one of the richest men in the world, and he’s famous for his ability to spot a good investment. …

Self-improvement

What is Glogging? Well, You May Soon Be Doing It

Google Glass is Google’s computer that looks vaguely like eyeglasses. Although there are no eyeglass lenses in Google Glass, they remind you of an …

7 Lessons About Customer Service ... From the Sage Listens Tour - Small Business Trends

Sage North America just wrapped up its 50-day Sage Listens Tour across the United States, meeting with small businesses. Along the way they created …