Design For Public Good

By Jason Leow | Design and design thinking in the public sector, and design-driven innovation in public policy and services in government. How are design tools and methods helping governments be more empathetic towards citizens and take smarter risks through prototyping policy and services? Can design move non-profits towards greater impact in the social causes they champion?

How Bhutan gives citizens a say in policies

Up until 1999, the government of Bhutan forced residents to give up their land for infrastructure, leading to widespread distrust of the …

Your colleagues are not dinosaurs – it's workplace routines that make innovation difficult

In many sectors, the disruptive changes now occurring are so major that they have been described as the “fourth industrial revolution”. In response, …

Innovation

SMRT In-train Screen Redesign

<i>S-training your eyes to stay on track</i><p>Look, we’ve been here before. Anyone who’s been interested in UX in Singapore has read at least one of the …

Access to Information

WELCOME TO a2i<p>We strive to unfold the true potential within the government to create remarkable innovations that can ease and improve the lives of …

What exactly does it mean to call for “ethics in design”?

Just about everything around you has been designed—but not always by people who consider inclusion.

Design

Shaping Legislation Together: Human-centered approaches in the legislative context

Expert report by Caroline Paulick-Thiel for Unit 133 (Bureaucracy Reduction Office) in the German Federal Chancellery, Berlin<p><b>October 2017</b><p><i>Originally</i> …

Framing

How we rebuilt the Danish Design Centre

The past decade has seen a massive shift in collaborative design for impact: leveraging the attitudes and methods of trained designers to achieve …

Design

States of Change Victoria: Paying forward the ‘ah-ha’ moments | States of Change

<i>Since April, 10 teams of public servants in Victoria, Australia have been taking part in the States of Change learning programme. Their most recent</i> …

Learning

WE ARE A SOCIAL IMPACT LAB

Good help

Why are we doing this?<p>How we help each other matters. Some help - what we call ‘good help’ - supports people to feel hopeful, identify their own …

Healthy Eating

The Most Commonly Cited Barriers to Innovation in Large Companies? Internal Politics

It turns out that the word “innovation” is not a Harry Potter-esque magical incantation that, once spoken, renders companies more inventive, creative, and entrepreneurial. The word can be uttered by a CEO speaking to employees or Wall Street analysts. It can be emblazoned on the door to a new …

Innovation

Injecting Human-Centered Design into Government Policymaking

How do you get meaningful feedback from doctors all across America on 2,200 pages of legalese? That’s the challenge faced by the policy team at the …

Health Care

The Lonely Crusade of Japan’s Civic Hackers

Code for Japan brigades are springing up all over the Japanese archipelago, from Okinawa to Sapporo. But getting the public behind the civic tech …

Japan

Public Policy making, as a Platform

Public Policy-Making, as a Platform<p>Designing policies for Ecosystems, not for institutions.<p>Today’s policy makers are faced with enormous challenges: …

Public Administration

SDN | Discover the role Service Design plays in Public Sector

Service design is taking a role in “policy creation”. Not only does it bring in-depth insights in the needs and constraints of citizens, it also …

I said I work in public sector innovation. "Isn't that an oxymoron?" he replied

<i>This opinion piece was written by Sam Hannah-Rankin, Director of Public Sector Innovation, Department of Premier and Cabinet Victoria, Australia. It</i> …

Innovation

An open letter to Singapore Design Managers

Are you a Manager in Singapore overseeing UX design teams? Someone who may or may not be a practitioner, but is looking to mature the UX practice at …

UX Design

Designing for Today’s Behaviors and Tomorrow’s Potential | Perspectives

Prototyping the Toolkit Navigator - Observatory of Public Sector Innovation

Over the last few months, the OPSI team did a lot of assumption testing, prototyping and usability testing of the “meta-toolkit” concept (which we …

Innovation

Design revolution in government

Three waves of transformation<p><i>by Dr Katrin Dribbisch & Martin Jordan</i><p>Design is taking over governments around the world, changing how they deliver …

UX Design

Unlocking Creativity in the Name of Inclusion | Perspectives

How Microsoft fixed the worst thing about product packaging

A new package designed for people with disabilities looks like a joy for anyone to open.<p>Thanks in no small part to Apple, packaging design is a major part of the design process at many companies today. So when designing the new Xbox Adaptive Controller–a gamepad for people who might not have use of …

Product Design

Disclosure Scotland_Designing for a safer Scotland_Slides_International Design Conference_ 0718

#NextGenGov (the Big Boring Bureaucratic Revolution)

<i>by</i> <i>Millie Begovic</i><i>, UNDP Istanbul Regional Hub;</i> <i>Shelley Inglis</i><i>, UNDP Istanbul Regional Hub;</i> <i>Indy Johar</i><i>, Dark Matter;</i> <i>Joost Beunderman</i><i>, Dark Matter and</i> …

Innovation

International Design in Government conference 2018

Using data to redesign retirement

Data puts everyone on a level field – whether you’re the boss or an intern, your ideas are equally valid and can be put to test.<p>This is the vision of …

Workplace Safety

Does your organisation’s data reflect the world ‘as it is’ or ’as it should be’?

We make decisions based on our understanding of the world and that’s shaped by how our world is modelled back to us. That’s why data modelling …

The most valuable person you haven’t hired yet

People with disabilities are the original hackers. You should hire them.<p>When you think about disabled people, strength and independence probably do not come to mind. But those of us who live with disabilities must be doing something right. Thirty percent of the U.S. workforce has some kind of …

A digital perspective on the policy making process

I recently completed a discovery looking at how digital professionals can work better with policy professionals.<p>As part of the discovery, I conducted …

Public Administration