jameel kaleem

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38 enterprise startups that will boom in 2017, according to VC investors

Who better to ask than the startup experts, the VCs that watch the industry, guide the startups, hear their pitches, and invest in them?<p>So we reached out to a handful of top VCs and asked them which young or growth-stage startups will boom in 2017.<p>We asked them to particularly focus on enterprise …

Customer Service

Cogito raises $15 million to help call center staff detect customers’ mood from their voice

Artificial intelligence company Cogito raised $15 million in its latest funding round, the company told VentureBeat today.<p>Cogito combines behavioral science and artificial intelligence to detect a person’s emotional state and determine if their mood has changed and how conversations are going — all …

Artificial Intelligence

5 Things Small Businesses Should Outsource

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Workflow and process automation platforms can be found for businesses of all sizes -- from Sharepoint and Salesforce, at the enterprise level, to Zapier and TallyFy for small-to-medium-size businesses. But process automation takes only so …

Small Business

Social Customer Service Is the New Heart of Marketing

This week I moderated another Social Media Today webinar as part of their Best Thinker webinar series, this time on the topic of Social Customer …

Social Media

How Customer-Centric Tech Is Revolutionizing C-Suite Relationships

Companies everywhere are under the gun to start aggregating and profiting from data. The degree to which your company will fully embrace this imperative depends on how much institutional focus and follow-through it applies from the top down.<p>What’s clear, however, is that business executives are …

How 3 Facebook Changes will Affect Customer Service and Social Commerce

Up until 2016 Facebook trended as one of the top marketing and advertising platforms on the web. That does not stand to change in 2016. However, we …

Customer Service

10 Ways Artificial Intelligence Will Change the Customer Experience

The huge amount of data we generate is a mixed blessing. It gives us better insight into human behavior, but it’s also a lot more stuff to sort …

Artificial Intelligence

How to Exceed Customer Expectations with Loyalty

Did you know that customer expectations are constantly evolving? Understanding each type will allow you to build the most effective loyalty program …

Customer Experience

SK Telecom, Ericsson, Qualcomm to conduct joint 5G NR trial

South Korean telco SK Telecom, together with Ericsson and Qualcomm, will conduct over-the-air field trials for 5G New Radio (NR) standards.<p>SK …

SoleNet, Sure Telecom engaged in unconscionable conduct: Federal Court

The Federal Court has said SoleNet and Sure Telecom and their director James Harrison engaged in unconscionable conduct and undue harassment of …

Broadband access a basic service, says CRTC

CRTC wants 90 per cent of households to have broadband by 2021, at 100 per cent within 10 to 15 years<p>GATINEAU, Qc – Canada’s telecom regulator has …

Telstra makes former Ericsson exec Eriksson its CTO

Australia's incumbent telco continues to fill missing executive holes, appointing an Ericsson CSO to the role of CTO.<p>Telstra has announced that …

Questions we must ask about the cloud and the channel

In the first of an occasional series of interviews with channel personalities Nick Booth gets to ask the managing director of Cobweb about the cloud

SendPulse Review: A Powerful Alternative to Mailchimp

One of the new entrants in the email marketing software market, SendPulse is a top notch product with lots of great things to offer. Much of this can …

Marketing

Maropost To Launch Sales Cloud

Maropost said on Tuesday that it plans to launch a new sales cloud solution, as the Canadian company gets ready to expand into the CRM market.<p>Based …

Qualcomm defiant in the face of fresh monopolistic accusations

Mobile chip giant Qualcomm has been accused by the US Federal Trade Commission of abusing its FRAND patent position to manipulate the baseband market …

Vodafone delighted with progress in Northern Europe

Vodafone has announced two partnerships with Tele2 and TDC Group to grow the company’s footprint in the Baltic region<p>The Tele2 agreement will focus …

Xfone chooses Dialogic’s SBC Platform for its International Voice Networks

Tuesday, January 03, 2017<p>BorderNet 4000 SBC provides Xfone secure any-to-any IP network and service connectivity<p><b>Parsippany, NJ (January 3, 2017) -</b> …

Google buys Sweden’s Limes Audio to boost Hangouts voice quality

In a blog post, Google announced the acquisition of Limes Audio, a Swedish company that focuses on improving the quality of voice calls. The 10-year-old company, headquartered in Umeå, Sweden, also has offices in Stockholm and Palo Alto.<p>The acquisition isn’t Google’s first time shopping around in …

Startups

5 Free 256-bit Encrypted Voice Calls Apps With End-to-End Encryption

For those in the dark, FinFisher, also known as FinSpy, is surveillance software widely used by many government all over the world for spying on …

Information Systems

Predicting the Telecoms Industry in 2017

Let’s be honest; 2016 was a bit of a strange one wasn’t it? Who could have predicted that by the end of the year, Britain would have voted to leave …

AltiGen Software Delivers Redundant, All Software Based Communications Solution to Village Bank, Simplifying Management and Lowering Monthly Telecom Expense

SAN JOSE, CA--(Marketwired - Jan 4, 2017) - AltiGen Communications (<p>OTCQX:ATGN), a Silicon Valley based Microsoft Cloud Solutions provider, …

Telecommunications light amplifier could strengthen integrity of transmitted data

Imagine a dim light which is insufficiently bright enough to illuminate a room. An amplifier for such a light would increase the brightness by …

Ooma is adding DIY home security monitoring to its free VoIP phone service

Ooma, one of the biggest names in VoIP (voice over internet protocol) phone service, is expanding into the DIY home security market. Ooma Telo owners …

VOIP

How 8x8, Inc. Gained 27% in 2016

Shares of <b>8x8</b> (NASDAQ: EGHT) rose 26.6% in 2016, according to data from S&P Global Market Intelligence.<p>The provider of internet-based voice and communications services put together a remarkable financial record last year. 8X8 beat Wall Street's earnings and sales estimates handily in each one of the …

invoxia NVX 200 turns mobile into a corded telephone for the office

<b>invoxia, the french company specializing in connected objects for communication, is widening its range of connected phones for the office with ‘NVX</b> …

Mobile Technology

Text 911 for help? CRTC holds hearing on upgrading emergency services

You may one day be able to text 911 for help, send a photo, or even share video of a bad guy fleeing a scene.<p>The next generation of 911 services is …