IBM Global Business Services

2,835 Added | 3 Magazines | 43 Likes | 82 Following | 1,432 Followers | @ibmgbs | Managed by Jack Mason @jackmason, Global Businesss Services, Digital Strategy & Experience Design

Facebook, BlackRock, and the Case for Purpose-Driven Companies

Last week, Facebook CEO Mark Zuckerberg announced that his platform needs to change. Community feedback has shown that public content has been “crowding out the personal moments that lead us to connect more with each other,” according to Zuckerberg. As a result, the company says it will be focusing …

Mark Zuckerberg

How Customer Service Can Turn Angry Customers into Loyal Ones

Good customer service seems like common sense for businesses. But how valuable is it really?<p>Until now, this has not been rigorously quantified across different companies. Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on …

Customer Service

The #accessibleOlli tours at #CES2018 were non-stop

The #accessibleOlli tours at #CES2018 were non-stop. So many people interested and curious and hungry for this technology that helps people. #AutonomousForAllOfUs #selfdriving #autonomous #IoT #a11y #WatsonIoT #techforgood (at CES)

Deepframe brings augmented reality to a huge screen

It's easy to feel a bit disillusioned with all of the hype around augmented reality. We've seen basic examples of AR take off, with apps like <i>Pokemon Go</i>, but that's not exactly immersive. AR glasses, meanwhile, are still finding their legs. But Realfiction believes there's another approach: Its …

Augmented Reality

Intel Opens Los Angeles Studio for Volumetric VR / AR Video Productions

Intel wants to help Hollywood embrace the next generation of immersive media: The chip maker officially announced the opening of a Los Angeles-based …

CES

Designers Finally Have A Seat At The Table. Now What?

Companies are finally listening to designers, writes Google Ventures’ Kate Aronowitz. Here’s what designers need to do now.<p>About 15 years ago when I started at my first tech company, design was seen by most as an afterthought. Even as a senior designer, I wasn’t invited to meetings to present my …

UX Design

These AR glasses solve some of Google Glass’s biggest problems

These $1,000, Alexa-enabled smart glasses feel like the first fully baked AR product since the failure of Google Glass<p>Vuzix, a Rochester, New York-based display provider, has been trying to resurrect the promise of Google Glass for years now, but this year’s iteration finally feels ready. The …

Augmented Reality

HTC Unveils New Vive Pro Headset & Wireless Adapter

<b>Increased resolution without a cord.</b><p>It’s been nearly two years since HTC first introduced the Vive VR headset, opening up an entirely new world of …

Virtual Reality

How Cloud Heavyweights Microsoft, Amazon And IBM Will Transform Cloud Computing In 2018

<i>(Note: After an award-winning career in the media business covering the tech industry, Bob Evans was VP of Strategic Communications at SAP in 2011, and Chief Communications Officer at Oracle from 2012 to 2016. He now runs his own firm, Evans Strategic Communications LLC.)</i><p>CLOUD WARS — While each of …

Women in Tech

Quantum computing is going to change the world. Here's what this means for you

The science and tech world has been abuzz about quantum computers for years, but the devices are not yet affecting our daily lives. Quantum systems …

Quantum Mechanics

Eye-tracking VR headset takes home the CES 2018 innovation award

CES 2018’s first wave of innovative new tech is hitting the shore early, before the show officially starts tomorrow. Among them is the LooxidVR headset, an all-in-one package which shows off some of VR’s promise.<p>What is it?<p>LooxidVR is a phone-based headset created by Looxid Labs with EEG censors …

Virtual Reality

This New Blockchain Protocol Wants To Create Accountability For Social Impact

The Ixo Foundation’s “proof of impact” protocol wants to give investors knowledge that their money is working–and save organizations time and money in evaluating if their programs are working.<p>As philanthropists and impact investors pour money into social and environmentally-focused businesses and …

Philanthropy

Is HTC About To Reveal Vive 2.0?

<i>LAS VEGAS, NV</i> -- CES 2018 is nigh, and we’re excited for all the new tech announcements, especially in the VR and AR spaces. Among the XR companies …

Virtual Reality

These Jaw-Dropping Facts Will Change Your Mind About the Internet of Things

Skeptics beware.<p>It's easy to be skeptical about new technology trends. There's always something new that tech companies are peddling, and their …

Internet of Things

AR/VR startups raised $3 billion last year led by a few industry juggernauts

Tech companies working with augmented reality and virtual reality technologies raised over $3 billion in venture funding in 2017. This data comes from analytics firm Digi-Capital and suggests that while the buzz surrounding the AR/VR space has tapered off, the sheer amount of cash getting pumped …

Startups

The Internet Of Things (IOT) Will Be Massive In 2018: Here Are The 4 Predictions From IBM

With the number of connected devices set to top 11 billion – and that’s not including computers and phones – in 2018, Internet of Things will clearly continue to be a hot topic.<p>I had the chance to speak to Bret Greenstein, VP of IBM’s Watson IoT Consumer Business, who highlighted four key trends. …

Internet of Things

10 New Principles Of Good Design

Dieter Rams’s design principles get a 21st-century update.<p>2017 was a year of reckoning for the design community. UX became a weapon, AI posed countless new challenges, and debate erupted over once rock-solid design paradigms. Even some of the industry’s leading lights suggested their revolutionary …

UX Design

Air traffic control has a ‘virtual’ future

OTTAWA—The control tower at Ottawa’s international airport provides a panoramic view of runways and taxiways and beyond, the city skyline and …

Aviation

The Basic Social Media Mistakes Companies Still Make

Over 90% of medium and large businesses have used social media in their marketing for five years or longer. Yet the CMO Survey reveals that nearly half of marketers are unable to show the impact of their social media investments. That’s why, no matter what your social media strategy is, it’s always …

Social Media Marketing

2018 Will Be the Year of Employee Experience

Now that according to Gartner more than 90% of businesses compete primarily on the basis of customer experience (CX), it’s no longer enough to make CX a corporate priority. The next competitive frontier is employee experience (EX) and the signs indicate so strongly that EX will become the next …

Employee Engagement

Meet The Second Generation VR And AR Headsets Set To Release In 2018 - VR News, Games, And Reviews

Share The Latest News<p>2017, what a grand year it has been in the VR and AR world. We saw some amazing VR titles release on the HTC Vive, Oculus Rift, …

Virtual Reality

These startups use AI to “optimize” marketing messages

In a world where artificial intelligence (AI) is gaining traction and being applied in a variety of ways, is it really possible for AI to d intuitive things better than humans can, such as marketing messaging? Marketing messaging seems like something that takes human brain power to fully develop, …

Marketing

Good Design Is a Public Good

In an excerpt from his book <i>Design for Good</i>, John Cary considers the achievements and future of the social-impact design movement.<p><i>The following is excerpted from</i> Design for Good <i>by John Cary, with a foreword by Melinda Gates (Island Press, $30). The book collects 20 case studies of public-interest</i> …

Nonprofits

Do You Really Know What Bitcoin Is?

Maybe it was those stories you heard — Lamborghinis and second mortgages, fortunes made and lost off of something you didn’t even really know existed …

Bitcoin

How augmented and virtual reality will reshape the food industry

Augmented reality content can be found on everything from wine bottles to IKEA’s catalog and virtual reality experiences are much more detailed, with rich layers of interactivity from hand controllers to gaze triggers, and a VR film has even won an Oscar. With Apple and Google both debuting …

Augmented Reality

Blockchain Pumping New Life Into Old-School Companies Like IBM

Blockchain is getting bigger at Big Blue.<p>Demand for the technology, best known for supporting bitcoin, is growing so much that it will be one of the …

Bitcoin

IKEA is Gifting 14,000 VR Headsets to Its Employees This Holiday Season

The Swedish flat-pack furniture giant has made some impressive strides into virtual and augmented reality in the past few years, and to celebrate its …

Virtual Reality

Share VR Video Over The Holidays With This Free Video Player

<b>Skybox supports all platforms—and its free.</b><p>’Tis the season for family and friends. And as we pack our heavy parkas and a healthy dose of patience …

Virtual Reality

What Makes a Genius? The World's Greatest Minds Have One Thing in Common

Being a genius is different than merely being supersmart. Smart people are a dime a dozen, and many of them don’t amount to much. What matters is …

Creativity

IBM Unveils Futuristic New Growth Driver

Big Blue has been exploring technological advancements for years, but quantum computing could be a major game-changer.<p>Much has been made of <b>IBM'</b>s …

Stocks