Matthew Kok

91 Flips | 8 Magazines | 2 Likes | 2 Following | 2 Followers | @iMattKok | Keep up with Matthew Kok on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Matthew Kok”

How I found the teenager who inadvertently sparked the Syrian war

<i>Mark MacKinnon is The Globe's senior international correspondent. He spent the past six months working on the 12,000-word feature, The graffiti kids: How an act of teenage rebellion sparked the Syrian war. Here's how he got that story.</i><p>The kid on the elevator was visibly nervous, fidgeting with his …

Matt Kok

Played my own version of PokemonGO tonight. I call it PokemonGOers. I captured a lot.

Eight great tricks for reading people's body language

Body language provides an amazing amount of information on what other people are thinking if you know what to look for. And who hasn't wanted to read people's minds at some point?<p>You already pick up on more body language cues than you're consciously aware of. UCLA research has shown that only 7 …

Retailer Ted Baker revenue up on online growth, new stores | Reuters

(Reuters) - British clothing company Ted Baker said revenue for the 19 weeks to June 11 had risen by 11.3 percent, boosted by strong demand, online growth and new stores.<p>Ted Baker goods are displayed in a store in London, Britain October 06, 2015. REUTERS/Neil Hall<p>The group, which trades from 465 …

Improve customer experience through design for reliability

“Proactive experience reliability and innovation” — which is another way of discussing design for reliability — is one of my five customer experience …

Customer Experience

Creating an awesome customer experience (VB Live)

<b>Organizations skillfully managing the entire customer experience — in a world where it’s overtaking product and price as the key brand differentiator — reap enormous rewards. Listen in on how customer-service innovations from such companies as Apple and Whole Foods are nailing it!</b><p><b>Missed it? Access</b> …

This Retailer Is Killing It At "Athleisure" But Wants To Kill The Term

Back in the summer of 2014, Jennifer Bandier opened the first location of her eponymous activewear-centric boutique, Bandier, in the posh NYC …

eCommerce

Indigo Books & Music Inc’s Heather Reisman takes on ‘challenge of retail’ with new store concept, expansion

TORONTO — After some rocky years of revitalizing the business at Indigo Books and Music Inc., Heather Reisman is in growth mode again.<p>“We think there …

Hillary Clinton

The way we think about work is broken

What makes work satisfying? Apart from a paycheck, there are intangible values that, Barry Schwartz suggests, our current way of thinking about work …

The Warby Parker Retail Customer Experience: Five Best Practices Every Retailer Needs To Borrow

Today, I’m going to share five retail customer experience practices from the wildly successful Warby Parker retail eyewear showrooms, which are estimated by the <i>Wall Street Journal</i> to rake in $3,000 per square foot, an amazing figure for anyone not named Apple or Tiffany. (Note: Warby Parker, which …

Customer Experience

Why You Should Align Your Ads to Your Customers' Activities

Over the years, technology has made reaching consumers easier—but not always better. The early days of the Internet brought advertisers in with the …

Customer Experience

Social Commerce 2015 report

BI Intelligence<p>Social media may still only drive a small share of total online retail sales, but its impact is becoming impossible to ignore. Social-driven retail sales and referral traffic are rising at a faster pace than all other online channels.<p>The top 500 retailers earned $3.3 billion from …

Articles about sleek kitchen renovation san francisco on Dwell.com - Dwell

In a San Francisco kitchen, a sleek series of custom cabinets camouflages an armada of professional features.<p>In an unusual collaboration among birds, wind, and one of San Francisco’s leading landscape architects, a California designer has...<p>A landscape architect in San Francisco harnesses an …

Articles about our editor sets kitchen and bath benchmark on Dwell.com - Dwell

“Interiors...remind us of what to do, where we’ve come from, and who we are.” —Edward Hollis, The Memory...<p>The most intensely used rooms in the house depend on good plumbing, ventilation, and electrical systems, and contain the highest...<p>We break down the benefits and costs of laminate, wood, …

5 Steps to a Killer Small Business Marketing Strategy

<i>By Peter Daisyme</i><p>As the saying goes, "If you fail to plan, you are planning to fail." When it comes to creating and implementing a marketing strategy for small business owners like myself, this couldn't be any more true. When I first launched my company, I had daily fires to put out, and I found it …

This Old iMac: Speeding Up The Photos App

The time has come my friends. I’ve talked about it. I’ve lamented that it is an ever-growing tumor on my hard drive. I’ve come to accept that there’s little I can do to stop its progress. Yes, today is the day I do something about Photos.<p>Now the most logical advice anyone can be given about Photos …

Seven ways to encourage your staff to speak up and share ideas

You may take pride in your open-door policy but that doesn't mean your staff are coming to you with their concerns and ideas. Giving employees a voice requires more than that. Much more.<p>An open-door policy is intended to signal that everyone is working together, and all ideas are equal. But James …

Michael Ignatieff gets it very wrong on Syria

Ignatieff’s latest writings on the Syria situation make him very difficult to take seriously<p>Michael Ignatieff is writing again about foreign policy, …

The Future Of The Retail Customer Experience: Experts Discuss Trends And Engagement

Here’s a bit of what you’ll discover in this one-on-one expert discussion of the future of the retail customer experience:<p>• A robot that diplomatically answers the dreaded question, “Does this dress make me look fat?”<p>• An Abe Vigoda-clone robotic assistant that finds you the correct wing nut in the …

Peacekeeping is fine, but peace-building is essential — and it works

Are Canadian soldiers, following a decade of militaristic tub-thumping by the former Conservative government, inordinately prepared for war, at the …

Just say ‘non’: The problem with French immersion

French immersion—meant to inspire national unity—has turned into an elitist, divisive and deeply troubled system<p>Hannah Spencer isn’t the kind of mom …

These Iconic New York City Photos Are Now All Yours

REVEALED<p>The New York Public Library has released thousands of maps, illustrations—and these amazing Berenice Abbott images of the city in the …

10 Ways To Simplify Your Local Marketing Strategy In 2016

Looking back at lessons learned last year and expected trends for this year, columnist Wesley Young cuts through the clutter and suggests ways to …

Marketing

Five Customer Experience Truths That Almost Every Company Gets Wrong

1. The customer experience as you think of it internally <i>doesn’t exist.</i> (That’s <i>your</i> experience, not the customer experience.) Customers don’t care about your org chart, your process map. In the customer’s eye there are no company divisions, no chain of command, no such thing as a subcontractor who …

Here’s Tim Cook’s Email About The Black Teens Barred Entry From Apple Store

In an all-hands email sent to Apple, the company CEO calls black teenagers being barred from an Australian Apple Store "unacceptable."<p>Earlier this week, a video surfaced of three black teenagers from Sudan and Somalia being barred from entering an Apple store in Melbourne, Australia, because an …

Man Points a GoPro the Wrong Way During an Entire Vacation in Las Vegas

When Evan Griffin‘s dad visited Las Vegas recently, he borrowed his son’s GoPro camera to capture memories of the things he saw there.<p>“I did not, …

Las Vegas

An emerging trend in retail should scare everyone from Michael Kors to Macy's

Retail startup Everlane, which claims to offer better prices on clothing, encourages consumers not to shell out at department and specialty mall stores.<p>"Know your factories. Know your costs. Always ask why," the company's "about" page reads.<p>The e-commerce startup breaks down production costs …

The science is in: God is the answer

Research shows kids raised with spirituality are happier and healthier in the vulnerable teen years. Why aren’t we all signing up?<p>Eighteen years ago, …

5 Social-Media Rules Brand Managers Need to Break

5 min read<p>This story originally appeared on PR Daily<p>As the adage goes, rules are made to be broken.<p>In the realm of social media marketing, this is certainly true. As author and Digital Royalty Founder Amy Jo Martin famously says, when it comes to digital marketing, “renegades write the …

Social Media