Hui Min Koh

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Ask Better Questions

<b>Leslie K. John</b> and <b>Alison Wood Brooks,</b> professors at Harvard Business School, say people in business can be more successful by asking more and better questions. They talk through what makes for a great question, whether you’re looking to get information or get someone to like you. They’re the …

Harvard Business School

Tips for Reading the Room Before a Meeting or Presentation

In every conversation at work, there’s the explicit discussion happening — the words being spoken out loud — and the tacit one. To be successful in most organizations, it’s important to understand the underlying conversations and reactions that people in the room are having. But if you aren’t …

Use Learning to Engage Your Team

<b>Whitney Johnson,</b> an executive coach, argues that on-the-job learning is the key to keeping people motivated. When managers understand that, and understand where the people they manage are on their individual learning curve — the low end, the sweet spot, or the high end — employees are engaged, …

12 Baking Tricks That Make Food Prep So Much Easier

These are sure to make you seem like the best pastry chef around. (Because you are.)<p>1. Make your own buttermilk using regular milk and lemon juice.<p>Never buy buttermilk again with this trick! Using a 1-cup measuring cup, add 1 tablespoon of lemon juice or vinegar. Fill the remainder of the cup with …

Dessert

Why Cheesecakes Crack (& How to Stop It)

<i>Every week, baking expert Alice Medrich will be going rogue on Food52—with shortcuts, hacks, and game-changing recipes.</i><p><i>Today: How to make a cheesecake that won't crack under pressure.</i><p>An uber-decadent cheesecake can make your reputation as a baker and host(ess). Cheesecakes are almost too easy to …

Cream Cheese

How to Manage a Perfectionist

Do you have a perfectionist on your team? The good news is that your direct report has high standards and a fine attention for detail. The bad news is that he fixates on every facet of a project and can’t set priorities. Can you harness these positive qualities without indulging the bad? Can you …

How to Discuss Pay With Your Employees

Talking about money with your employees can be uncomfortable. Even when you’ve got good news to share — a generous bonus or a well-deserved promotion — assigning a number to the value of someone’s work is tough. It’s especially difficult if you’re not the one calling the shots (most managers don’t …

Helping the Passive-Aggressive Executive

Robert wondered why he was always so stressed out when he was dealing with Lucas, the latest addition to his team. On the face of it, the new hire seemed very agreeable and supportive, but whatever interactions he had had with him left him wondering about his true intentions. Lucas made lots of …

The Eight Archetypes of Leadership

Although the ghost of the Great Man still haunts leadership studies, most of us have recognized by now that successful organizations are the product of distributive, collective, and complementary leadership. The first step in putting together such a team is to identify each member of the team’s …

Research: The Emotions that Make Marketing Campaigns Go Viral

We’re all well aware of the fact that marketing is shifting from a landscape where marketers can utilize mass media to speak <i>at</i>consumers, to one where marketers are simply part of the crowd themselves. The bullhorn of radio, television, printand other one-way interruptive marketing approaches are …

Four Tips for Better Strategic Planning

<i>This post was coauthored by Logan Chandler.</i><p>No great strategy was born without careful thought. That’s why the process of planning a strategy itself is an important vehicle for setting priorities, making investment decisions, and laying out growth plans. But for many companies, the activity has …

Marketers Are Not Publishing Enough Content

Most brands face a slippery slope when it comes to their engines of content creation. We live in a day and age when the term “content marketing” stumbles out of a brand’s mouth almost as often as buzzwords like “big data” and “native advertising.” Woe the brand that is not creating, publishing and …

Focus Your Strategy By Assessing Others’

There’s a well-known anecdote about Gil Amelio, the CEO of Apple Computer just before Steve Jobs’ return in the late 1990s. In a conversation with a reporter, Amelio compared Apple to a ship loaded with treasure, but with a hole in the bottom, leaking water. “My job is to get everyone to row in the …

In Performance Appraisals, Make Context Count

Every organization evaluates the performance of its employees in some way, whether that process is formal or informal, or on a regular cycle or an ad-hoc basis. At a small start-up, feedback is likely to be informal and spontaneous, while larger organizations are likely to have structured systems …

A.G. Lafley on Strategy's Tough Choices

Be Selfish. Be Very Selfish.

Here is a leadership lesson: Be selfish. Be very selfish.<p>For this message to be an effective leadership tip, we need to understand what selfishness is. Selfishness is typically defined as “concerned excessively or exclusively with oneself.” If someone hears that the CEO is being selfish, the …

Why Customers Don’t Buy

The real enemy of salespeople today isn’t their archrivals; it’s no decision. That’s according to the several hundred business-to-business salespeople I conducted recently.<p>What is it that prevents a prospective customer from making a purchase even after they have conducted a lengthy evaluation …

Listening to Your Inner Voice Makes You a Better Manager

Some of the best advice we have all got — be it while making big personal decisions or making critical business decisions — is the same: Follow your inner voice. Most of us have heeded that counsel, yet if we were asked to list the elements that enable better decision-making, we would cite …

Apple’s Trojan Horse

Last week Apple’s Tim Cook made fleeting reference to “new product categories.” Bloomberg West called it “tantalizing.”<p>There are a couple of candidates in Apple’s “big thing” category. One is an iWatch, but I think the one to monitor is the other, Apple TV.<p>The current Apple TV, as it stands, is a …

Are You Considering a Job with Two Managers?

If you are sitting in a job interview and hear the words “dotted line reporting,” you have just encountered the world of matrix management. In these organizational structures, you typically have two bosses: a “straight-line” direct boss, who is the person who prepares your performance review and …

Ain’t Too Proud to Beg: Pricing Lessons from the Rolling Stones

Earlier this month the Rolling Stones kicked off a brief 2013 tour celebrating their 50th anniversary. The Stones have always been aggressive in setting ticket prices, and it appears they’ve pushed too hard this time. With arena seats reaching $600 and general admission packages in the “Tongue Pit” …

The Unexpected Antidote to Procrastination

A recent early morning hike in Malibu, California, led me to a beach, where I sat on a rock and watched surfers. I marveled at these courageous men and women who woke before dawn, endured freezing water, paddled through barreling waves, and even risked shark attacks, all for the sake of, maybe, …