Hong Chang

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Where the Race for Talent Is Tight, Women Gain Speed

“I think multinational companies like to recruit women in China,” an ex-pat female senior executive in Beijing explained to me recently. “They are more likely to have the language skills, a cooperative management style, and are enthusiastic about working for foreign firms which are more likely to …

When Best Practices Don’t Travel

Aaron was on his way to what was perhaps the most important presentation of his life: a presentation to Chinese investors about luxury New York City apartments he’s been developing on the Lower East Side. Aaron had been a successful real estate developer in New York for years, but recently was …

People Are the New Channel

In the past, channels delivered messages to audiences. You either owned the pipe or paid to use someone else’s. You controlled the message all the way through that pipe.<p>In a digital and social age, pipes are less important. People are the channel. You don’t own or rent them. You can’t control them. …

Change Management Needs to Change

As a recognized discipline, change management has been in existence for over half a century. Yet despite the huge investment that companies have made in tools, training, and thousands of books (over 83,000 on Amazon), most studies still show a 60-70% failure rate for organizational change projects …

Give Your Customers the “True Value Test”

Business leaders often express frustration with what they see as a disconnect between their company’s perceived value and its true value — a disconnect that’s impeding growth. They’ve got great people, great products and services, they say, but their organizations aren’t selling as much as they …

Are You Listening to Your Most Important Customers?

You don’t see many tweets touting companies as #betterthanaverage. But there’s plenty of social media chatter about really good or bad customer experiences. The same holds true for the feedback companies receive directly via e-mails or phone calls. Customers are most likely to offer feedback when …

Strategic Humor: Cartoons from the May 2013 Issue

Enjoy these cartoons from the May issue of HBR, and test your management wit in the <b>HBR Cartoon Caption Contest at the bottom of this post</b>. If we choose your caption as the winner, you will be featured in next month’s magazine and win a free Harvard Business Review Press book.<p>“Don’t think of it as …

Understanding Customers Is Everyone’s Job

Going to market effectively these days, no matter what business you’re in, means relating to customers as individuals — even if there are millions of them. In a previous post, I described how U.K. retailer Tesco built detailed profiles of customers and then used these insights and a flexible supply …

What Job Candidates Really Want: Meaningful Work

What talented people want has changed. They used to want high salaries to verify their value and stable career paths to allow them to sleep well at night. Now they want <i>purposeful</i> work and jobs that fit clearly into the larger context of their career. And that means they want jobs that are sensible …