hlemar1985

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Customer Intimacy, Meet Operational Excellence

What is more important to company success, a strong external focus on customer experiences or an internal focus on effective and efficient operations?<p>Of course, it’s a false dichotomy — you need both. I described in an earlier post how Tesco worked for years to improve its supply chain …

Management Rule No. 1: Show Don't Tell

A truly great boss is both a touchstone and a role model.<p>Over the years, I've skimmed hundreds of corporate "mission statements."<p>They usually consist of vague business jargon that is meant to inspire but which really don't mean much, like "We offer superlative customer service."<p>In most companies, …

7 Things Really Respected People Do

Everyone wants to be respected. Here are 7 actions that make those who truly deserve our respect stand out from the pack.<p>Respect is not something you can conjure or demand, no matter how often you sing Aretha’s anthem. Respect is earned. And often the people who are most respected don't have to try …

Self-confidence

You’re Probably Wrong About Millennials

Managers routinely complain about their Gen Y employees as entitled, disloyal, and lazy — and as a result, conflicts arise. In a study in partnership with American Express for my new book, we found that while managers have a negative view of Gen Y, employees from this generation generally have a …

The Most Important Negotiation in Your Life

Life is a series of negotiations.<p>You negotiate all day, every day, from the time you wake up to the time you go to sleep.<p>Contract terms and conditions. Hiring, managing performance, and firing. Defining deadlines, scope, and deliverables. Collecting fees. Seeking alignment about business strategy. …

Four Areas Where Senior Leaders Should Focus Their Attention

It was getting close to lunch time and the people seated around the table — the CEO and seven of his direct reports — were clearly getting antsy. But it wasn’t because they were hungry. In fact, they’d been eating snacks all morning, mostly out of boredom.<p>The COO was at the front of the room, …

How Much Employee Turnover Really Costs You

The costs may be hidden, but they are still there. That alone should motivate you to treat your staff well.<p>You'll hear people talk about the high cost of turnover, but when you try to press for the actual costs they don't really know. It seems like a mysterious thing that people talk about.<p>And it's …

5 Steps to Managing Someone You Dislike

How to walk the line between creative difference and destructive annoyance with an employee that irks you.<p>First off, why should you bother?<p>It’s your company. Why not just hire people you like or, should one unpleasant person slip through the net, simply fire them? If someone is truly obnoxious -- a …

What Stops Leaders from Showing Compassion

Most good people want to act compassionately at work. And recent research suggests that compassion also creates positive outcomes in organizations: People who experience compassion feel more committed to the organization and feel more positive emotions at work; when people receive bad news that is …

4 Keys to Coaching Underperforming Employees

Dealing with an employee who's struggling to keep up? These 4 simple steps will help you make your team stronger.<p>Winning leaders are those who coach good employees to become better people. These leaders equip their teams for success at work and at home.<p>Occasionally, though, leaders can get so …

30 Outdated Leadership Practices Holding Your Company Back

According to the American Society of Training and Development, U.S. businesses spend more than $170 Billion dollars annually on leadership-based curriculum. My question is this; to what end? Are we producing better leaders or just more people who hold positions of leadership? What makes a leader …

What Makes a Truly Great Leader?

In the technology industry--characterized by brutal competition and relentless change--this profile of a standout leader will surprise you.<p>If you spend your career in the high-tech industry, you'll probably get to work with all sorts of brilliant and highly accomplished leaders. CEOs, …

10 Things Extraordinary Bosses Give Employees

Good bosses care about getting important things done. Exceptional bosses care about their people.<p>Good bosses have strong organizational skills. Good bosses have solid decision-making skills. Good bosses get important things done.<p>Exceptional bosses do all of the above--and more. Sure, they care …

What if working harder doesn't work?

“It’s part common sense, part human nature to press on towards a break through. If we are not producing at work, we just work harder, longer hours. …

What Really Sets Leaders Apart

A five-year-old's astute observation gets right to the point of what separates true leaders from mere managers.<p>Coach and consultant Bill Treasurer has been teaching leadership development and studying leadership models for 20 years. But he says he learned a valuable lesson when his five-year-old …

Once Upon A Time At The Office: 10 Storytelling Tips To Help You Be More Persuasive

Storytelling is the most effective to way to get your point across. Here are some expert tips for doing it right.<p>Once upon a time, in a faraway kingdom, there was a salesman who traveled the countryside, peddling his wares. Everyone loved his product except the evil king, who wanted to do away with …

When Leaders Fail

I read a fascinating article in Wired recently about how Google has failed to respond appropriately to rise of Facebook and other social networking …

Great Leaders Who Make the Mix Work

Photography: Courtesy of Studio Echelman<p>Artwork: Janet Echelman, Target Swooping Down…Bullseye!, 2001, hand-knotted nylon lace net, 140′ x 140′ x 90′, Madrid, Spain<p>Business leaders send a powerful message when they demonstrate a commitment to diversity and inclusion that goes beyond rhetoric. But …

Crisis Leadership: Are You Always Putting Out Fires?

When I was in city management, I worked with the fire chief. A good fire chief knows how to put out fires. When the fire truck arrives at the scene …

5 Signs It's Time to Fire Your Mentor

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>I remember the evening my wife broke the bad news to me. The conversation had been spinning out of control -- I just hadn't seen it. I desperately wanted things to be different. I wanted to believe that what I was experiencing wasn't …

Mentoring

9 Easy-To-Steal Habits Of The Super Successful

We wish there was a handbook for success, but there isn’t. Here’s the next best thing: a list of ways you can realize your dreams–and be a more productive person in the process.<p>Wouldn’t it be great if success was simple?<p>But it isn’t.<p>There’s no one-size-fits-all answer for success in work and life, …

6 Tips For Having Productive Conversations

Ever walk away from an exchange feeling as though you didn’t get anything out of it? Prevent that connectionless FOMO with these linguistic maneuvers.<p>If we want to get awesome ideas or awesome jobs, we need to be able to talk to people. But somewhere along the way we lost the subtle art of …

7 Tough Leadership Lessons From A Navy SEAL Commander

Taking tactics from the war room to the boardroom.<p>As corporate leaders explore how to elevate the effectiveness and professional excellence of their working teams, there is a lot to be learned from Special Ops.<p>Their collaboration with other branches of the military over the past decade makes them …

The One Thing You Need To Know To Be A Great Leader

<b>To be a great leader, you must find what's universal, and capitalize on it.</b><p>Unlike managers, who are concerned with the incremental growth of individuals, Buckingham says leaders "rally people to a better future." In order to unite large groups around a single vision, leaders find success by filling …

Leadership

When You're More Qualified Than The Boss

Have you ever wondered how your boss got to where he is today? Do you believe you’re more qualified to manage a team of employees because you have more experience, greater knowledge, and better leadership skills?<p>There’s a very good chance you’re right—that you <i>are</i> more capable or competent than your …

Brian O'Connor: Be Inspirational, Inspire Passion

Take a look at this great piece by one of my company’s valued team members. It’s worth the read!<p><i>“People with passion can change the world for the better” - Steve Jobs</i><p>This may be a little off the traditional accounting blog topic, but I was feeling inspired today. You often hear people say that you …

How Your Labor Day Vacation Can Boost Your Performance At Work

I recently read a profile of Amazon’s Jeff Bezos that suggested he thinks work-life balance is for people who don’t like their work.<p>It’s a maxim that American business culture validates. You’ve probably found yourself talking about “working until 8 last night” or “heading into the office Sunday” in …

The New Vacation Policies

More companies are experimenting with the traditional two-week vacation policies. Some are implementing unlimited paid time off. Others take it a step further, offering vacation bonuses to entice their employees to get some rest.

Make Yourself Redundant: Why All Effective Leaders Enjoy Vacation

A couple of weeks ago I went on a real vacation. I didn’t bring my computer, I shut off my phone. The only time I even thought about work was when my mind wondered to topics of long term strategy. I didn’t worry about the day-to-day operations at my company even once. Why? I did not need to. I had …