heathergabriel

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5 Qualities of Companies With Outstanding Social Customer Service

With more and more consumers expecting businesses to be present and available on social media 24/7, companies that are meeting these expectations are standing apart from the pack. Customer service via social media, or 'social customer service' as it's sometimes called, can no longer be thought of …

What’s a “Shark Tank” Appearance Worth? A Top Spot in the App Store.

Image courtesy of Scan<p>Garrett Gee’s startup Scan didn’t necessarily need the $1 million he was pitching investors for on Friday night’s episode of …

The Real Reason It Doesn't Matter That Amazon Is Losing Money

Following another quarter of surging revenue, Amazon's march toward overtaking Target in annual sales is on track to happen this year. Once that …

Yahoo Says That Killing Working From Home Is Turning Out Perfectly

Mayer was finally hounded into addressing the issue in April, acknowledging her critics’ contention that “people are more productive when they’re …

What Do Your App’s User Retention Numbers Really Mean?

Mixpanel wanted to look at retention rates in different app categories like messaging, social, e-commerce, and education, so they pooled data from …

These 10 Countries Are The Most Prosperous In The World, And They Don’t Include The U.S.

Instead, the top 10 most prosperous countries rankings yielded the usual cast of Scandinavian characters that tend to show up in happiness polls. …

Sub-Saharan Africa

Big data and marketing: an inevitable partnership

"One of the key messages we're trying to land with our clients is about the value of data. Everyone is running around a bit crazily at the moment just trying to have as much data as they possibly can," says Matthew Bayfield, group director of data for marketing agency Ogilvy EMEA. "The old school …

Technology, Not Pizza, Helps Domino's Crush Competitors And Grow Faster Than McDonald's Overseas

Domino’s might not be the first place that comes to mind for the best slice in town but the retail chain is growing a lot faster than you might think.<p>Today the company said revenue was up 6.9% in the third quarter to $404 million while net income jumped 18% to $30.6 million.<p>But the real impressive …

Twitter Doubles Its Q3 Revenue, But Its Aggregate 2013 Loss Has Widened To $133.8M

According to its newly refiled S-1 document, Twitter has lost $133.8 million to date in 2013. That compares negatively with its equivalent loss of $70.7 million in 2012. Both loss figures include the results of the first 9 months of the calendar year.<p>Twitter’s initial S-1 covered only the first two …

10 Ways Today’s Purpose-Driven Brands Can Bring Their Core Values To Life

By Jessica Blotter7 minute Read<p>Today’s brand must live and breathe through its core values in order to survive. Purpose is king, and there’s no …

Customers

Apple hires Burberry CEO to head its retail division

SAN FRANCISCO — Apple Inc. has hired Burberry Chief Executive Angela Ahrendts to run its retail division, hoping her background melding technology, fashion and commerce will be the right mix to navigate the future of the stores that have been a cornerstone of its success.<p>Although not a household …