Syed Fahad Ali

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Real estate firms think these 3 things are key to their bottom lines

"Cybersecurity is number one for me," said Marc Holliday, CEO of SL Green Realty who moderated one of the panels. "Is this a burning issue for your firms," he asked the other panelists, "or am I just paranoid?"<p>If he was paranoid, so were they, the other panelists, including Robert Entin, chief …

This is what Elon Musk, Tony Hsieh and other successful business leaders ask job candidates

<i>This article is published in collaboration with Business Insider.</i><p>Savvy CEOs and executives know that interview questions like, “What’s your biggest …

Employment

How being genuine affects your career success

There’s an enormous amount of research suggesting that emotional intelligence (EQ) is critical to your performance at work. TalentSmart has tested …

Emotional Intelligence

What You Can Learn About Customer Experience From Sharing Economy Companies

A couple weeks ago, San Francisco-based taxi company DeSoto announced a rebranding effort to try to reclaim market share lost to ride-sharing service Uber. The company adopted the name of a mobile app, Flywheel, and repainted its vehicles in the hopes of helping passengers realize they can use a …

7 Steps to Deliver Better Customer Experiences

A surprising thing happened during a recent brainstorming session I led for a retail client. We were supposed to be coming up with ideas for improving the company’s customer experiences, but the head of operations could not think of a single new customer service idea to explore. And the development …

Banks behind on digital customer experience

Financial institutions are under increasing pressure to close the gap between the experiences they provide and what consumers have come to …

Banking

The Truth About Customer Experience

Companies have long emphasized touchpoints—the many critical moments when customers interact with the organization and its offerings on their way to purchase and after. But the narrow focus on maximizing satisfaction at those moments can create a distorted picture, suggesting that customers are …

Amazon's Subverting Your Customer Loyalty (Here Are Expert Ways To Fight Back)

It’s no surprise that retail aggregators are increasingly shaping how people buy. Think of Amazon, pretty much unmatched in customer retention thanks to its ease of use, dizzying selection, recommendation engine and friction-free return policies. Or look to Chinese e-commerce titan Alibaba and its …

Customer Experience – Not Just Web Design

With so much hoopla made over the digital customer these days, we might forget that Customer Experience is not so one-sided. The term is defined as …

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences, According to Accenture Report

NEW YORK, Jan 14, 2015 (BUSINESS WIRE) -- The digitization of everything is changing how businesses design services and products for customers, …

Customers

CBS Evening News with Jeff Glor

Unique traffic stops in Kansas City, Missouri bring drivers to tears. Watch last night's "On the Road" with Steve Hartman. #CBSEveningNews #OnTheRoad

9 Books Bill Gates Thinks Everyone Should Read

While Bill Gates has a schedule that's planned down to the minute, the entrepreneur-turned-billionaire-humanitarian still gobbles up about a book a week.<p>Aside from a handful of novels, they're mostly nonfiction books covering his and his foundation's broad range of interests. A lot of them are …

Books

New tips, trends, and insights from the world's leading enterprise cloud ecosystem in sales, service, marketing, community, analytics, and apps

Trail of the Month<p>INTERVIEW SERIES<p>Tips for Success<p>BLOG SERIES<p>Real Trailblazer Stories to Inspire You<p>Jun 25, 2018 By Natasha Miller<p>I accidentally …

Lifetime earnings by college major: Why economics grads make bank

Want to guarantee yourself a steady, well-paid career? Major in engineering. Want to take a shot at striking it rich? Then major in economics.<p>At …

Sequoia ponies up another $50M so Medallia can listen to more customers

Sequoia Capital has doubled its bet as the sole investor in customer experience platform Medallia, adding another $50 million to its previous $55 million.<p>This represents one of Sequoia’s largest investments in a single company. “Their transformative impact on how the Fortune 1000 manages customer …

The Four Moments of Truth That Lead to Meaningful Customer Experiences

Brian Solis, renowned keynote speaker, bestselling author, digital analyst and principal at Altimeter Group and Nick Stein, Senior Vice President of Marketing at Vision Critical, reveal the four moments of truth that lead to meaningful customer experiences.<p>This summary presentation deck covers:<p>- …

The Keys To Exceptional Customer Experience, From Visionary CMOs Of Travel

Connectivity has transformed the travel experience. Bruce Speechley, a leader in IBM’s travel industry practice recently summed it up for me, “Technology is now enabling people to experience the vacation before they arrive”. I wondered how the leaders of this new world of travel developed customer …

Happy employees make happy customers? Think again

Conventional wisdom in the business world preaches happy employees make happy customers. But is it really true? Does great employee experience (EX) unquestionably lead to exceptional customer experience (CX)?<p>I never doubted this credo until I read Business Insider’s 25 happiest companies in America …

CANADA

Etsy

Review: Anker TC930 Ultra-Thin Keyboard Cover for iPad Air

The Anker TC930 Ultra-Thin Keyboard Cover for iPad Air is very similar in style to the Logitech Ultrathin Keyboard Cover. It's not exactly a knockoff, but it's close: black plastic keys and tray, metal back, and magnetic attachments. The Anker keyboard one ups the Logitech keyboard with a pop-up …

Tesla Goes Big, Not Home

Last week Elon Musk, the iconoclastic CEO of Tesla Motors declared that Tesla would effectively allow any competitor to use its patents portfolio. Shortly after, BMW and Nissan announced that they wanted to cooperate with Tesla on technology and standards. Between them, these three carmakers own …

The Wisdom of Peter Drucker from A to Z

Known widely as the father of management, Peter Drucker formulated many concepts about business that we now take for granted. On the 100th anniversary of his birth, we take a look at Drucker's contributions, from A to Z.<p><b>Peter Drucker was</b> known to gently chide ambitious acolytes to replace their …

Fund This: Impervious, an affordable spray-on waterproofing and scratch-resistant coating

Your iPhone's camera and speaker system are unaffected by the treatment as well. Though a complete internal and external application should provide …

IMF study finds inequality is damaging to economic growth

The International Monetary Fund has backed economists who argue that inequality is a drag on growth in a discussion paper that has also dismissed rightwing theories that efforts to redistribute incomes are self-defeating.<p>The Washington-based organisation, which advises governments on sustainable …

Unthinkable? Five radical ways to stop the economic slump

Central banks on both sides of the Atlantic are once again being forced to think the unthinkable. More than five years into the global financial crisis, and with a sustained recovery still elusive, the European Central Bank and the Federal Reserve are both contemplating the drastic step of imposing …

Five most influential economic philosophers

By Tomas Sedlacek<p>René Descartes<br>Descartes’s scientific approach to perceiving the world unquestionably represented a huge breakthrough, and this is …