Greg Thomas

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Capitalism’s Future Is Already Here

On September 13, 1970, <i>The New York Times</i> published an article by Milton Friedman castigating any managers of businesses who were “spending someone else’s money for a general social interest” – in other words, requiring customers to pay more, employees to be paid less, or owners to accept smaller …

4 Tips On Staying Creative From Noma Star Chef Rene Redzepi

Rene Redzepi of Noma reinvented how we eat. Now, with a new book out, he speaks with Co.Design about staying creative, developing intuition, and finding inspiration.<p>At just 35, Rene Redzepi is the master chef of Noma, a two Michelin Star restaurant in Copenhagen that serves fanatical foodies “new …

Creativity

Restaurants embrace technology to attract digitally-minded customers

The Richard Caring-backed Grillshack, which opened on Beak Street in Soho, London, in August, is one of a new breed of concepts that are using the …

GM quality chief seeks better owner experience

Alicia Boler-Davis says quality isn't just about fixing manufacturing mistakes anymore.<p>LOS ANGELES — Being quality chief at a major automaker used to be fairly straightforward: Try to figure out what broke, study the part and every move on the assembly line, then change the part or the way people …

Welcome to the People Economy | Inc.com

There was a time when corporations held significant sway in their respective industries, and newcomers found it nearly impossible to compete. Corporate strength lay in controlling access to something that consumers wanted, brand awareness to sway consumers into wanting what they controlled access …

Customer Experience

Gogobot, The Travel Site Where Friends And Experts Plan Your Vacation, Is Growing Really Fast

It now has 3.7 million registered users and has become the fastest growing travel site on the web, according to data from Comscore and eMarketeer shared with us by cofounder and CEO Travis Katz.<p>In the summer-travel month of July, Gogobot was a more popular website than AirBnB, Bing Travel or …

Tourism

Customer Service in the Age of the Internet of Things

Today, innovative customer service means being able to contact a company on multiple platforms — not just by phone, but via email, web, Twitter, Facebook, and mobile devices. However according to ABI Research, by 2020 more than 20 billion additional devices will be wirelessly connected to physical …

Expedia admits that TripAdvisor and Booking.com are hurting it hard

CEO Dara Khosrowshahi was somewhat on the defensive today in answering investor questions on a call for second quarter 2013 for Expedia, the world’s …

Lecture on 'The Future of Hospitality' at the International Institute of Hotel Management

Lecture on ‘The Future of Hospitality’ at the International Institute of Hotel Management<p>A few days back, I gave a lecture on ‘The Future of …

15 Business Etiquette Rules Every Professional Needs To Know

Barbara Pachter's new book reveals the essentials of business etiquette.

Business School

Hotels: Reviews, News and Ratings

With "Plus," the company will give its stamp of approval to inspected, higher-quality listings.<p>February 22, 2018<p>A wellness retreat, a 500-year-old …