Genia

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Bersin by Deloitte: Effective Employee Goal Management is Linked to Strong Business Outcomes

The research outlines three principles, and seven high-impact practices, for effective goal-setting and management processes. The three principles …

Betterment Tested Three Performance Management Systems So You Don't Have To

Last year, Betterment rolled out the perfect performance management system. "Finally," Founder and CEO Jon Stein thought to himself. "We have it all …

Product Management

David Michels: The Best Way to Align Leaders—Disagree, Debate, Repeat

<i>Read the transcript below.</i><p><b>DAVID MICHELS:</b> I often hear the question from executives, "Is our leadership team aligned?" Now, there's good intent behind …

Leadership

No One Knows Your Strategy — Not Even Your Top Leaders

The CEO of a large technology company (let’s call it Generex) recently reviewed the results of her company’s annual employee engagement survey and …

The Real Reason People Who Set Goals Are More Successful

Research shows that the right kinds of goals really do lead to success.<p>Goals are a big thing this time of year. Whether you believe New Year's resolutions work or not, research shows that people who create goals for themselves are more successful. In fact, according to goal management solutions …

Keeping transformations on target

Analysis of high-stakes transformations reveals a few pragmatic lessons that increase the odds of meeting the organization’s objectives.<p><b>Any</b> …

Management

Disruption, friction, and change: The hallmarks of a true transformation

A company transformation is a holistic, top-priority endeavor that requires aggressive focus from the management team to reach the full potential of …

Is Anyone In Your Company Paying Attention to Strategic Alignment?

The best performing companies are often the best aligned. But who in your company is paying attention to how well aligned your strategy is with your organization’s purpose and capabilities? In my research and consultancy with companies, I observe that, oftentimes, no individual or group is …

Why digital transformation is now on the CEO’s shoulders

Big data, the Internet of Things, and artificial intelligence hold such disruptive power that they have inverted the dynamics of technology …

CEOs

How the Most Successful Teams Bridge the Strategy-Execution Gap

The strategy-to-execution gap is an enduring problem with no easy solution. As the Japanese proverb goes, “Vision without action is a daydream. Action without vision is a nightmare.” In their seminal HBR piece, Paul Leinwand, Cesare Mainardi, and Art Kleiner outlined what senior leaders must do to …

Why Strategy Execution Unravels—and What to Do About It

Since Michael Porter’s seminal work in the 1980s we have had a clear and widely accepted definition of what strategy is—but we know a lot less about translating a strategy into results. Books and articles on strategy outnumber those on execution by an order of magnitude. And what little has been …

Agile success: Don't settle for metrics that tell half the story

Measuring agile development results? Prioritize the impact on business outcomes, says DHS CTO Michael Hermus.

Customer Success: The Definitive Guide 2017

Customer Success is transformative.Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or …

Contents of an Awesome Customer Success Playbook

Customer Success has been clearly defined and what goes into Customer Success Management has been fully documented.But when it comes to certain …

How to Establish an Effective Voice of the Customer Program

I was thinking about our latest product package, Gainsight for Voice of the Customer (VoC), and naturally, my thoughts immediately turned to quantum …

The CEO’s Guide to Measuring Your Customer

“If you can’t measure it, you can’t manage it.” -Peter Drucker<br>“It’s all about the Benjamins, baby.” -Puff Daddy<p>Whether you take your leadership …

8 Customer Success Takeaways from the 2015 Pacific Crest SaaS CEO Survey

No matter how confident we all are as business leaders, if you’re like me, you constantly wonder if you’re on the right track compared to your peers. …

Customer Success Team Planning & Cost Benchmarks

In my previous post we dug into how technology companies - large and small, young and old - account for the costs of Customer Success. The feedback …

The Official Chief Customer Officer Welcome Kit

One of the best parts of my job as CEO of Gainsight is seeing individuals with responsibility aligned to customer needs moving up in their own …

The Essential Guide to Professional Services Success | Customer Success Software

“Delivering success in Services was certainly about managing projects, mitigating risk, and responding to escalations. However, we need to further …

1 Equation That Will Transform How You Manage Customer Relationships

What’s your favorite equation? Is it the Pythagorean Theorem? E=mc²? i²=-1? Euler’s Identity?<p>Unless you’re a huge math geek, you probably don’t think …

What makes a CEO ‘exceptional’?

We assessed the early moves of CEOs with outstanding track records; some valuable lessons for leadership transitions emerged.<p><b>New CEOs face</b> enormous …

CEOs

Grow fast or die slow: Focusing on customer success to drive growth

Technology and software companies spend millions acquiring new customers, yet customer retention is what separates top performers from their …

The Gap Between Strategy and Execution

Strategic Priorities: The Good, the Bad, and the Ugly

← EXIT QUIZThis quiz draws from ideas discussed in the article “Turning Strategy Into Results,” by Donald Sull, Stefano Turconi, Charles Sull, and …

The Transformations That Work—and Why

Even large and successful companies need to transform themselves in response to current or looming threats. CEOs need to adopt a mindset of …

CEOs

The Revenue Operations Framework

Revenue

A CEO guide for avoiding the ten traps that derail digital transformations

Transforming your business has risks. Successful leaders know how to spot them and avoid them.<p><b>Business leaders are in a high-stakes game.</b> Many have …