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Your Strategy Won’t Work If You Don’t Identify the New Capabilities You Need

While strategic plans identify what your organization should do differently, very few provide a roadmap for how to build the skills, knowledge, and processes needed to carry out and sustain the critical changes. But without building these capabilities, it’s very difficult to achieve the results you …

When Faced with Conflict, Try an Introspective Approach

<i>I wish he would just get fired.</i><p>How is it that rational, good, understanding, kind, collaborative people like you and me can get so triggered by certain colleagues’ work performance that our minds race with how we want them to get out of our lives and work — in any way possible? We come up with long …

Handling Emotional Outbursts on Your Team

Do you have a crier on your team? You know, the one with tissue-thin skin who expresses frustration, sadness, or worry through tears. Or maybe you …

The Best Senior Teams Thrive on Disagreement

Most team leaders try to build cohesion on their teams. Through team-building exercises and the careful establishment of norms and processes, leaders aim to create a culture of trust, psychological safety, and good feeling.<p>But should enterprise leadership teams also pursue cohesion? To explore this …

How to Make Raising Difficult Issues Everyone’s Job

The CEO of a large real estate development company recently complained to me about a frustrating executive team meeting he’d just finished. One of the company’s historically high-performing businesses was struggling. Its leader had been in the job only six months and had made some changes to their …

How Personalities Affect Team Chemistry

Deloitte national managing director <b>Kim Christfort</b> talks about the different personality styles in an organization and the challenges of bringing them together. Her firm has developed a classification system to help companies better understand personality styles and capitalize on their cognitive …

Being Quiet Is Part of Being a Good CEO

After interviews with 200 senior business executives, Hal Gregersen of MIT found that one of the virtues of good leadership is listening properly.<p>The amount of literature devoted to teaching people how to become a successful executive is vast. And that’s no surprise: People aspire to be in the …

Leadership

How to Handle the Pessimist on Your Team

<b>Turning Negativity into Productivity</b><br>Dealing with a pessimist on your team can be a frustrating and time-consuming experience. Attempts to ignore or counter frequent negative comments may simply incite further negativity. Good news: by being proactive you can help the pessimist change his behavior …

What does it take to be a great leader in times of change? We asked six experts

<i>Watch a Compact for Responsible Business Leadership and Responsive and Responsible Leadership in 2017 from the World Economic Forum's Annual Meeting</i> …

Give Your Team More-Effective Positive Feedback

Research shows that one of the best ways to help employees thrive is to give them feedback. It’s one of the primary levers leaders have to increase a sense of learning and vitality. Giving your direct reports regular updates on personal performance, as well as on how the business is doing, helps …

13 Signs That Someone Is About to Quit, According to Research

Despite a century of speculation by managers and scholars, we know very little about whether certain cues or signs exhibited by employees can predict whether they’re about to quit.<p>To help managers and companies identify employees at risk of quitting, we investigated this very question and uncovered …

How Managers Can Help Their Introverts Network

Introverts often dread large conferences or impersonal networking events. But having a vast and varied network is essential to business and career success. If you’re a manager, it’s likely that introverts make up one-third to one-half of your team. So, how do you encourage them to make new business …

How WD-40 Created a Learning-Obsessed Company Culture

I’ve spent years thinking and writing about one of the great mysteries of leadership and change: Why is it that the people and organizations with the most experience, knowledge, and resources in a particular field are often the last ones to see and seize opportunities for something dramatically new?<p>…

Developing Employees’ Strengths Boosts Sales, Profit, and Engagement

Should companies primarily focus on playing to the strengths of their employees or help them improve on their weaknesses? This question is particularly important today, given low workplace engagement and higher expectations from workers about what a great job entails.<p>Gallup has studied thousands of …

How to Make Feedback Feel Normal

I’ve spent much of my career teaching people how to have “crucial conversations.” In the work place, most crucial conversations are about feedback – the process of helping others improve by pointing out deficiencies in their behavior or work. I’ve realized lately that a lot of my work could have …

People are falling in love with a simple productivity system that just uses pen and paper

I’m one of those people who is constantly testing out new productivity apps in the hopes that <i>this</i> is the technology that will transform my life for good. Each new app promises to make me more efficient than the last.<p>But I’ve never been able to find a method that quite beats the flexibility and …

Productivity

3 Ways to Stay Calm When Conversations Get Intense

It’s not easy to stay cool and engaged when things get heated in meetings, negotiations, or difficult conversations. We’ve all been there. You might say something that you later regret, or get stuck on one point trying to prove that you’re right, ultimately losing sight of the bigger picture. Maybe …

Teach Your Team to Expect Success

Accomplished leaders anticipate success, and that helps them obtain it. Research shows that high expectations lead them to work harder and commit to conquering the challenges ahead. As HP’s chief legal officer, Kim Rivera, describes it: “I go into a situation with my eyes wide open knowing that it …

Teams Who Share Personal Stories Are More Effective

dave wheeler FOR HBR<p>No matter what industry you are in or what job you do, you probably have experienced the frustration of working within a dysfunctional team — one marked by drawn-out discussions that led nowhere or heated conflicts that made communication difficult. To function properly, teams …

How to Talk in Meetings When You Hate Talking in Meetings

Nobody loves meetings. But they can be especially taxing for people who crave a quieter setting for brainstorming or thinking through issues, or who struggle to have their voices heard in a room full of loud-talkers. How can these folks make sure their ideas are well-represented in team meetings? …

When an Argument Gets Too Heated, Here’s What to Say

I recently stood in front of an executive team, allowing their unproductive to-ing and fro-ing to continue a little longer. It was a gold mine of examples I could use to teach them how <i>not</i> to have conflict. Within 10 minutes, they’d managed to take a routine issue and turn it into an all-out row, …

The Founder of TOMS on Reimagining the Company’s Mission

Kendrick Brinson<p>In the fall of 2012 I did something I never thought I’d do: I took a sabbatical from TOMS. It was not your typical travel-the-world sabbatical. My wife, Heather, and I moved to Austin, Texas, where I’d grown up, and I used the physical and psychological separation from the company …

How Introverts Can Make the Most of Conferences

For introverts, attending a conference can feel exhausting. But if you avoid conferences — or just avoid talking to anyone while attending them — it can hurt your career and your business. The good news is that you don’t have to go against the grain of your own personality to get value from …

When Your Employee Doesn’t Take Feedback

In my decade as a leadership coach, I have heard countless versions of the same concern from my clients — committed leaders who understand the importance of giving actionable feedback to their team members – who find themselves thwarted when the person receiving it acts out, shuts down, or fails to …

What Really Happens When Companies Nix Performance Ratings

The move away from conventional, ratings-based performance management continues to gain momentum. By November this year, at least 52 large companies had shifted from the practice of once-yearly performance appraisals; estimates are that hundreds of other companies are considering following suit. A …

Reduce Your Stress in Two Minutes a Day

Bill Rielly had it all: a degree from West Point, an executive position at Microsoft, strong faith, a great family life, and plenty of money. He even got along well with his in-laws! So why did he have so much stress and anxiety that he could barely sleep at night? I have worked with Bill for …

Why More and More Companies Are Ditching Performance Ratings

A few years ago, I noticed around half a dozen courageous companies beginning experiments to remove ratings from their performance management systems. Companies such as Juniper and Adobe stopped giving people a one-to-five rating or evaluating employees on a “performance curve,” also known as the …

Manage Stress by Knowing What You Value

Much has been written about “stress management” techniques that are primarily behavioral in nature — such as getting adequate sleep, regular exercise, and mental downtime; taking vacation; doing controlled breathing; practicing yoga or mindfulness meditation; or getting acupuncture treatments. But …

Should Leaders Focus on Results, or on People?

A lot of ink has been spilled on people’s opinions of what makes for a great leader. As a scientist, I like to turn to the data. In 2009, James Zenger published a fascinating survey of 60,000 employees to identify how different characteristics of a leader combine to affect employee perceptions of …

How to Fall Back in Love with Your Job

Even exciting jobs have boring days. And when you’ve been doing the same tasks, going to the same office, and working with the same people day in and day out, you’re bound to fall into a rut on occasion. When that happens, how do you recognize what’s happening and counteract it? What can you do to …