georgblumThe State of Customer Service in 2022 [HubSpot Data]hubspot.comIt has never been more important — or more difficult — to build a great customer experience.The economic, health, and societal crises that have been …
georgblumServiceNow CEO: "We're in a sustained demand environment"verified_publisherZDNET - Stephanie CondonAfter delivering solid Q4 results, ServiceNow CEO Bill McDermott explains to ZDNet how the company will continue landing big deals ServiceNow on …
georgblumIntelligent Automation Platform: Empowering Conversational AI and Beyond at AirbnbMedium - Zhiheng XuHow Intelligent Automation Platform supports conversational AI and agent-automation to improve the Airbnb customer experience By Zhiheng Xu, Alex …
georgblumAutomate the customer service experience for flight reservations using Amazon Lex | Amazon Web ServicesJaya Prakash Kommu, Sandeep SrinivasanAs air travel starts to pick up in many parts of the world, digitization continues to transform the aviation industry. Airlines are working to reduce …
georgblumSix service teams show how the right field service solution drives real resultsoracle.com - Rick ShimkoThe field service software market has been evolving for some time now, and businesses are realizing that effectively managing the service lifecycle …
georgblumFront introduces customer-centric features with deeper CRM integrationverified_publisherTechCrunch - Romain DilletCustomer communication platform Front is holding an event today to introduce three new features. These new features focus on showing you more information about your customers right from Front’s user interface. If you’re not familiar with Front, the company started as a shared email inbox product so …
