One of my main objectives with my text platform (212-931-5731) is to do a LOT more surprise and delight. What you see in this article written by my team one of my first efforts.
Why "Surprise And Delight" Matters In Business
One of the things I’m most excited about is “surprise and delight” – it’s something I’ve talked a lot about in my book The Thank You Economy. This storyboard breaks down some examples of surprise and delight and how it can make a huge difference for brands & businesses.