Francois Nell

7 Flips | 1 Magazine | 2 Likes | 3 Following | @francoisnell5 | Keep up with Francois Nell on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Francois Nell”

Customer Satisfaction Can Kill: The Deadly 'Who Cares' Phenomenon And Customer Loyalty

Have you had a customer flat-out betray you lately, leaving you for the competition right after reporting on a customer service survey that she is “satisfied” or even “very satisfied”? An experience like this, where nothing goes wrong yet the customer goes away, can lead a business leader to wonder …

2013 Mac Pro review: Apple's new desktop boasts dramatic redesign, dramatic performance - http://trib.al/hdyaRA2

As Google slowly preps the Chromecast ecosystem, waves of new apps are on the way

HBO Go, Songza and Pandora are about to get more company on Chromecast, according to a <i>Gigaom</i> interview with Google's VP of product management Mario Queiroz where he stated additional waves of apps are coming soon. A public release for the Chromecast SDK -- which should allow developers to build and …

Alt-week 12.14.13: who cares if intelligent life is out there, when everything's just a hologram

<i>Alt-week takes a look at the best science and alternative tech stories from the last seven days.</i><p>There are big questions, and then there are <i>big</i> questions. Pastrami or ham? That's a big question. Solid universe or hologram? That's a <i>big</i> question. New research has made some headway toward one of those. …

Why Does Google Need So Many Robots? To Jump From The Web To The Real World

Why does Google need robots? Because it already rules your pocket. The mobile market, except for the slow rise of wearables, is saturated. There are millions of handsets around the world, each one connected to the Internet and most are running either Android or iOS. Except for incremental updates …

iOS Rules The Corporate Mobile Market As Android And Windows Scrap For Second Place

According to a report by Intermedia, Apple continues to dominate the mobile device market among small and medium-sized businesses. During the first 10 months of 2013, Intermedia customers activated 190,000 Apple devices, 29,000 Samsung devices, and 13,800 Motorola devices.<p>All told, Apple controlled …

Alien Cockroach Species Invading the U.S.

<b>New York City, home to eight million people and untold numbers of cockroaches, just got a few more of the latter.</b><p>A newly seen species, <i>Periplaneta japonica,</i> has just been <i></i>discovered in New York’s elevated High Line park. As its name implies, the cockroach is native to Japan, and this is the first …