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Customer Experience

Three Key Takeaways from the 2018 Customer Experience Index

Forbes - Dan Gingiss

The 2018 Customer Experience (CX) Index by Sitel Group features the results from a 17-question survey in late 2018 of 1,200 U.S. adults. The survey explored two key questions: “How does experience affect brand loyalty?” and “What forms of customer engagement are most meaningful to today’s …

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