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Three Key Takeaways from the 2018 Customer Experience Index

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Three Key Takeaways from the 2018 Customer Experience Index

Forbes - Dan Gingiss

I write about how a remarkable customer experience can be your best marketing. The Sitel Customer Experience Index revealed that customers know what they want from companies. The 2018 Customer Experience (CX) Index by Sitel Group features the results from a 17-question survey in late 2018 of 1,200 …

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