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Four Types Of Metrics That Support Great Customer Experience Measurement

Customer Experience

Four Types Of Metrics That Support Great Customer Experience Measurement

Forbes - Greg Kihlstrom

We live in a world of big data, where endless amounts of information can be stored in the cloud at an ever-decreasing cost per byte of storage. While this may sound great to data-driven marketers, the blessing of cheap storage and increasingly simple application programming interface (API) …

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