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Instead of Optimizing Processes, Reimagine Them as Platforms

Instead of Optimizing Processes, Reimagine Them as Platforms

Harvard Business Review - Michael Schrage

Process optimization can transform user experience. Rethinking process optimization — visualizing processes as platforms — can transform your business model. One applications outsourcing team, for example, proposed a clever UX tweak to help optimize a global fulfillment process their company managed …

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