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By G2, Gobierno y Gestión de TI | Los mejores contenidos de la red en IT Governance e IT Service Management

How To Build an Effective SIAM Process Model

In my last IT service management (ITSM) industry blog, I looked at how to control your ITSM and other IT management tools in a service integration …

Project Management

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Discover & Share this Animated GIF with everyone you know. GIPHY is how you search, share, discover, and create GIFs.

Lean Inception

Why is it called The <i>Lean Inception</i>?<p>This new inception style is definitely a shift from the 2006 inception. The team doesn't write and estimate user …

2017 Agile Governance Survey Results

There are several interesting observations from this survey:<p><b>The majority of agile teams are being governed in some way</b>. As you can see in Figure 1, …

Dentro de las tripas de Inditex: Así funciona el 'cerebro' de Zara

Existen muchos <b>falsos mitos sobre Zara</b>. Hay gente que piensa que copia los diseños a las grandes firmas de moda. Otros creen que la ropa se fabrica en …

Elinor Klavens's blog

DevOps is one of the most powerful weapons that CIOs have in their arsenal. DevOps unites the entire enterprise in delivering business transformation …

"Ordinary talents produce extraordinary results" -@RaulCristian04 #TEDxIESEBarcelona https://t.co/UsxmnDI29z

35 Questions to Ask When Creating a Deployment Pipeline

So, you want to enable your developers to be able to deploy code. It makes sense; we live in a rather microservices-oriented world today. If you do …

DevOps: From Threat to ITSM Friend

For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to most in ITSM, …

DevOps

Theory of Constraints (TOC) 3 Bottle Oiled Wheels Demonstration

Treat DevOps Stories like User Stories

In “Analysing the DevOps Silo”, I made an assertion that the whole team can and should get involved in all types of work. This might mean we lose the …

DevOps

Elinor Klavens' Blog

Similar Articles Added Earlier<p>Today in this post we will demonstrate how to make the customer experience a competitive differentiator.<br /> <br /> …

How to start building your next-generation operating model

Each company’s path to a new operating model is unique. But successful transformations are all constructed with the same set of building blocks.<p><b>A</b> …

The New World: What do Agile and DevOps mean for ITSM and ITIL - Kepner-Tregoe

You’d have to be living under a rock to have missed the impact of Agile and DevOps on all things IT lately. From startups to the largest enterprises …

Computer Telephony Integration (CTI) with the Web client

The Service Manager web client can be integrated with a Computer Telephony Integration (CTI) application to automate the creation of interactions. To …

12+ Frameworks to Build ChatOps Bots

Since GitHub integrated <b>ChatOps</b> into their operational strata, the concept has garnered a good deal of excitement. Essentially, ChatOps moves system …

Chatbots

Scrum Myths: Scrum Conflicts With Fixed Dates

This is a very common myth, especially with people who develop software only within the context of a closed scope (i.e., a traditional project). The …

Project Management

5 Tools for LEGO Fans to Geek Out Over Bricks

You can’t not love LEGO. It’s impossible. It’s an integral part of our childhood, and continues to be so for children today. Heck, forget children, …

Gartner Reprint

Magic Quadrant for Managed Workplace Services, Europe<p><b>Published:</b> 11 January 2017 <b>ID:</b> G00313841<p>Analyst(s):<p>Summary<p>Gartner positions 15 providers in the …

Gartner Inc.

Service Management - Understanding Service Portfolios, Their Design And Implementation

A mature enterprise will have (at least) many thousands of Transactional Services in their Service Catalog. Designed correctly, it will be easy to …

Project Management

The Ultimate DevOps Tools Ecosystem Tutorial, Part IV: Testing

Welcome to Part IV of our “Ultimate DevOps Tools Ecosystem Tutorial.” In this blog post series, we are covering the top DevOps and development …

Load Testing

Mathematical Model Reveals the Patterns of How Innovations Arise

Innovation is one of the driving forces in our world. The constant creation of new ideas and their transformation into technologies and products …

Mathematics

Without lean IT our banks have no way to fight competition

<b>FEATURE – The banking sector is floundering in the face of heavy regulation and increased competition from fintechs. So what can banks do? The author</b> …

How to shed your agile camouflage: 5 ways to tell if your team is agile in name only

Agile methods have come a long way, shaking off their one-time upstart status to move into the software development mainstream. As a result, these …