Fergus burns

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Managers Think They’re Good at Coaching. They’re Not.

Are you successful at coaching your employees? In our years studying and working with companies on this topic, we’ve observed that when many executives say “yes,” they’re ill-equipped to answer the question. Why? For one thing, managers tend to <i>think</i> they’re coaching when they’re actually just …

Management

The P Rules

No Piling On. When one person finds a weakness in an argument, others often feel the need to form a chorus around it. But there's almost no value …

Leading By Editing, Isn’t (and Why)

Frequently, we find the role of managing described as “editing” or leading as “editor in chief”. This can seem like a good idea until you dive into …

Management

Your Company Culture is Who You Hire, Fire, and Promote

The actual company values, as opposed to the nice-sounding values, are shown by who gets rewarded, promoted, or let go.<p>— Netflix Culture: Freedom & …

Leadership

Thin Slices of Anxiety: An Illustrated Meditation on What It’s Like to Live Enslaved by Worry and How to Break Free

A guided tour of this pernicious prison of the psyche, honest and assuring in its honesty.<p>Kierkegaard called anxiety “the dizziness of freedom” and believed that it serves to power rather than hinder creativity. For Darwin, it was a paralyzing lifelong struggle — he accomplished his breakthroughs …

Data Science for Startups: Introduction

I recently changed industries and joined a startup company where I’m responsible for building up a data science discipline. While we already had a …

The Right Way to Respond to Negative Feedback

Feedback, as they say, is a gift. Research bears this out, suggesting that it’s a key driver of performance and leadership effectiveness. Negative feedback in particular can be valuable because it allows us to monitor our performance and alerts us to important changes we need to make. And indeed, …

Consciousness

Management tips from a brilliant business leader

Bill Gates reviews "Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World With OKRs" by John Doerr

How VC John Doerr Sets (and Achieves) Goals

Since joining Kleiner Perkins in 1980, venture capitalist John Doerr has helped fund Intuit, Amazon, Google, Twitter, and a host of other well-known tech companies. Many of them utilize a goal-setting system Doerr calls “OKR,” for “objectives” and “key results.” His new book, <i>Measure What Matters</i>, …

Bezos: A CEO Who Can Write

<b>by Jean-Louis Gassée</b><p><i>The more I read Jeff Bezos’ twenty-one annual letters to Amazon shareholders, the more I like his views on growing Amazon’s</i> …

How Netflix’s Customer Obsession Created a Customer Obsession

<b>How to put the customer at the center of everything you do, to build great products, brands, and companies.</b><p>In 2005, as I joined Netflix as VP of …

There Are 4 Types of Managers. One Is More Effective Than the Others

In a utopian corporate world, managers lavish a constant stream of feedback on their direct reports. This is necessary, the thinking goes, because organizations and responsibilities are changing rapidly, requiring employees to constantly upgrade their skills. Indeed, the desire for frequent …

Employment

The 6 types of Product Managers. Which one do you need?

Eskimos have 1,000 words to describe snow. Marketers have well defined adjectives for their field: affiliate, SEO, content, performance, enterprise. …

What Is Product Management — but Most Importantly, What Isn’t

After ten years working as a Product Manager, all I can say is that this career path has been one of the best decisions I have taken in my …

Product Management

Hate OKRs? Avoid these 7 mistakes

It’s OK to hate OKRs… but first, make sure you’re doing them right<p>The moment I heard it, my acronym allergy kicked in: OKRs. I’d done S.M.A.R.T. …

Management

Amazon could make billions of dollars by utilizing an ‘advertiser’s dream of data' (AMZN)

• <b>Amazon's ability to leverage its data may be an attractive selling point for advertisers, Jefferies analyst Brent Thill writes.</b>• <b><br>Thill estimates the company could make roughly $22 billion by 2022 from advertising alone.</b>• <b><br>Watch Amazon's stock price move in real time here.</b><p>Amazon's exposure to consumers …

eCommerce

Create a Growth Culture, Not a Performance-Obsessed One

Here’s the dilemma: In a competitive, complex, and volatile business environment, companies need more from their employees than ever. But the same forces rocking businesses are also overwhelming employees, driving up their fear, and compromising their capacity.<p>It’s no wonder that so many C-Suite …

The Design Theory Behind Amazon’s $5.6 Billion Success

Amazon’s success brings into relief a principle that is sometimes hard to swallow in the design community: Successful design is not necessarily beautiful.<p>Amazon is undoubtedly the most significant force in the digital transformation of commerce: an estimated 44% of all online sales are on Amazon, …

To show recognition, try speaking a different language

<i>The 5 Recognition Languages managers need to know to acknowledge their team.</i><p>I thought I was doing a great job showing appreciation to my team. I did …

The Clearest Articulation of a Marketing Roadmap

Recently, I met an exceptional marketer. She described the purpose, strategy and tactics of a marketing department remarkably succinctly. Marketing’s …

Realities of Performance Appraisal

Much has been written recently about performance ratings and management at some large and successful companies. Amazon has surfaced as a company …

Why I Quit Google to Work for Myself

For the past four years, I’ve worked as a software developer at Google. On February 1st, I quit. It was because they refused to buy me a Christmas …

Profit

Product Manager Skills By Seniority Level — A Deep Breakdown

Since sharing articles about <i>What A Product Manager Does</i> and <i>Interviewing Product Managers</i>, readers have asked me for more detail, specifically what …

Emirates Vacations brings a chatbot to banner ads

Maybe chatbots can jazz up regular old display ads.<p>Emirates Vacations, the tour operating arm of Emirates airline, is using artificial intelligence …

New Google Research: The Highest Performing Teams All Have Managers With These 2 Skills

Google has just updated its 'Project Oxygen' research, adding two more skills to its list of manager must-haves.<p>Some people view great leadership as an art or a natural gift. Not Google. Ten years ago, the famously data-obsessed company decided to apply the full force of its considerable …

Maintaining a Culture of Builders and Innovators at Amazon

Amazon CHRO Beth Galetti talks with Gallup about Amazon's culture.

The Indispensable Document for the Modern Manager

<b>Jay Desai</b> has FOMU. No, you read that right. As a first-time founder and CEO of health technology startup <b>PatientPing</b>, he’s got a healthy fear of …

Leadership

Why Criteo Is Battling Fierce Headwinds In 2018

AdExchanger |Criteo has always been something of an ad tech enigma. That French retargeting virtuoso, the golden child of Wall St. as the markets …

The Playing Field

Over the last decade, I’ve interviewed and assessed more than 5,000 investment managers. One of the most important things I’ve learned in that …

Investing

In Its ‘Third Innings’, Header Bidder Ready To Bat For Mobile: Oath’s Gillis

Header bidding, the technology which now allows publishers to entertain bids for ads from multiple demand sources simultaneously to gain higher …