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The Explainer: Level 5 Leadership

7 Things to Say When a Conversation Turns Negative

Every person is at least 75% responsible for how others treat them. Our verbal and nonverbal actions limit or expand the options of others. For example, if someone asks, “How are you?” as he or she walks by, you know better than to turn around and walk with them in order to provide an extensive …

Why Buyers and Sellers Inherently Disagree on What Things Are Worth

Negotiations involve gaps in perceived value. When we are sellers, we feel that buyers offer too little. When we are buyers, we feel that sellers demand too much. This is true whether we’re actually exchanging goods or services for money, or whether we’re simply trying to make a fair trade.<p>This gap …

How to Preempt Team Conflict

Team conflict can add value or destroy it. Good conflict fosters respectful debate and yields mutually agreed-upon solutions that are often far superior to those first offered. Bad conflict occurs when team members simply can’t get past their differences, killing productivity and stifling …

Managing the High-Intensity Workplace

Tales of time-hungry organizations—from Silicon Valley to Wall Street and from London to Hong Kong—abound. Managers routinely overload their subordinates, contact them outside of business hours, and make last-minute requests for additional work. To satisfy those demands, employees arrive early, …

Next-Gen Retirement

Sam Peet<p>Every day in the United States more than 10,000 people turn 65. For decades this was the typical retirement age. Starting in their early fifties, but certainly by age 70, people were expected to end their careers and embrace a life of leisure. But in the past 20 years, that paradigm has …

How to Effectively Follow Up on Sales Leads

There are many different things that you can do to effectively follow up on sales leads your marketing activities generate. From contacting people …

5 psychological strategies to reverse a bad first impression

So if you're heading into a job interview or a first date, you'd better hope you don't have snot in your nose or a pizza stain on your shirt.<p>Let's face it though: Snot and pizza are facts of life, and bad first impressions are bound to be made.<p>Fortunately, using a little bit of psychological savvy, …

Psychology