Francis Dupont

16 Flips | 5 Magazines | 2 Likes | 5 Following | 1 Follower | @fdupont | Keep up with Francis Dupont on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Francis Dupont”

Intel unveils conflict-free processors: will the industry follow suit?

This year's Consumer Electronics Show in Las Vegas showcased 110-inch curved TV sets, watches that monitor your vital signs, self-driving cars … and the technology industry's efforts to curb violence in the war-torn Democratic Republic of the Congo.<p>Those efforts are being led by Intel, the giant …

Africa

How To Manage Customer Support When Your App Goes Viral

<i>Abinash Tripathy is the CEO of Helpshift, a mobile help desk that powers customer service for hundreds of mobile applications.</i><p>Mobile apps and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny, unknown apps can …

Killing phone support can kill your business

No one relishes the thought of having to phone up a support agent to have their issue resolved. The long hold times, the endless maze of menu …

Infographic: The Modern Marketer

<b>Enterprise</b> software provider Salesforce, and<br>marketing software provider Pardot have created an infographic that outlines the necessary tools for the …

Understanding Intrinsic Motivation with RAMP

<b>A way to understand intrinsic motivation for gamification with RAMP</b><p>A lot of talk in gamification turns to the relative values of Extrinsic rewards vs …

Oracle and Opower

Oracle and Opower<p>Oracle Buys Opower<p>On May 2, 2016, Oracle announced that it entered into a definitive agreement to acquire Opower, the leading …

Customer Service

Why gamification is serious business

Overview<p>Alluring applications<p>Collective values<p>Conclusion<p>Sidebar 1 | Generation Y: Learning from the source<p>Sidebar 2 | Southeast Asia: A passion for …

Victim No More: How to Stop Self-Sabotaging

Sometimes, it makes sense to quit a creative project, but other times, that’s not an option. Maybe you need to turn in your thesis to complete your …

Employment

Your Customers Know You’re Watching Them

As companies use the power of data to develop customer intelligence, there seems to be significant anxiety about not wanting to appear overly invasive to consumers. Executives devote a disproportionate amount of time to ensuring that customers understand that their data collection abides by …

Self-Service: Do Customers Want to Help Themselves? (infographic)

Studies of customer feedback tell us that more and more customers prefer self-service over contacting a support agent; and as our infographic …

Top Salespeople Use LinkedIn to Sell More

I recently interviewed 54 top salespeople about how they use LinkedIn to research accounts, prospect for leads, and generate sales. All of the study participants sell technology-based products to the IT departments of mid to large size companies.<p>The study included three types of salespeople: 33% …

Top 10 CSR Pros To Follow On Twitter

Collaborators: Nicholas Walter is Marketing Manager at UBM Tech; Alex Armstrong is a Marketing Specialist also at UBM Tech, and Victoria Harres is …

Public Relations