Farahfitria

226 Flips | 3 Magazines | 1 Like | 4 Following | 5 Followers | @farahfitria | Women

Microsoft Takes On Slack, Facebook Has Overseas Leads, and Other Tech News For Small Biz This Week

Here are five things in technology that happened this past week and how they affect your business. Did you miss them?<p><b>1 – Facebook is giving small businesses new tools to help them acquire more overseas customers.</b><p>From Fortune: The social media giant has launched an expanded version of its free …

Android Pay

Digital & Interactive Signs Guide You to Better CX, More News

Vicki Sundstrom has spent much of her career addressing the formidable task of creating better experiences for airport passengers.<p>It’s no easy …

Creating Employee Experiences That Drive Customer Delight

<i>Image courtesy of mdennes</i><i>Today I'm pleased to share a guest post by Maansi Sanghi of CloudCherry</i>.<b></b><b><br>Discover the importance of employee engagement and</b> …

Should #CX Professionals Care About the Four Moments of Truth?

<b>What are the Four Moments of Truth? And do they fit into experience design?</b><br>Last year, I wrote about moments of truth, defining them as: <i>that make or</i> …

How to Redesign the Customer Experience With Four Moments of Truth

What are the Four Moments of Truth? And do they fit into experience design?<p>Last year I wrote about moments of truth, defining them as what makes or …

Ever-Elusive Customer Experience ROI

When you’re trying to get executive commitment for your employee and customer experience improvement initiatives, what’s the first question they ask? …

All Is Not Well In VMware's Cloudy World

VMware is facing an uphill battle in driving vCloud Air’s adoption among enterprise customers. Launched with much fanfare in 2013 as vCloud Hybrid Service (vCHS), the platform failed to take off. It’s quickly turning into a liability for VMware. The recent developments in the company clearly …

5 Fast Rules of Digital Experience Success

As ad blocking technology continues to gain steam with consumers, advertising and marketing are undergoing dramatic transformations.<p>Brands today are …

The Real Millennial Challenge: The Skills Gap

A recent study by the Educational Testing Service (ETS) (link to study) found that U.S. Millennials lag behind their global counterparts in a way …

Human Resources

Design Thinking – The New Innovation Strategy

Today we are living and doing business in complex modern technology driven environment. There are various types of complexities, in different forms …

How Being Thankful Will Make You More Profitable

I’ve never understood why there is just one day called Thanksgiving. What if we were committed to being THANKFUL every day? Imagine what our lives–and our workplaces–would look like.<p>My guess is that if we all expressed gratitude more regularly that we would all be happier. I know there are …

Customer Service Matchmaking

<i></i><i>I originally wrote today's post for Mattersight. It was published on their blog on May 29, 2015.</i><b></b> <b><br>Placing a call to customer support just got a little</b> …

Thank You for Your Business

<i>Image courtesy of hellojenuine</i><b>How often do you say "thank you" to your customers?</b> <br>Yesterday, across the United States, individuals and families …

The Future of Engagement: Prioritizing Customer Experience

As 2016 approaches, tech journalists will be blasting out their predictions on what’s going to be the hot new thing for the year ahead.<p>But what if …

7 Steps to an Effective Current-State Customer Journey Mapping Process

By David Clark New research claims that 84% of organizations are now embracing a customer-centric experience model. Meanwhile, journey mapping is on …

Is the Customer Experience Really Everyone's Job?

<i>Image courtesy of Nikolai Berntsen</i><b>Is it really everyone's job?</b><br>Pundits and experts alike say that customer experience is everyone's job. If you google …

Five things to know to avoid getting hacked

Cyber attacks are now so common that many people are desensitized about the danger of their personal data falling in the hands of criminals.<p>That’s …

Is Kindness the Missing Link to Employee Performance?

When is the last time you did a good deed for someone in your office? How did it make you feel? How did it make them feel? It is an amazing thought …

Unlocking the Secrets of Employee Engagement

×<p>Josh Bersin<p>After decades of corporate discourse about the war for talent, it appears that the battle is over, and talent has won. Employees today tend to have increased bargaining power, the job market is highly transparent, and attracting top-skilled workers is a highly competitive activity. Many …

Customer Experience Cloud Solutions | Customer Success Partner

Steering a Meaningful Customer Experience<p>Specialized<br>Services<p>Tailored<br>Industry Solutions<p>Trusted<br>Cloud Platforms<p>Steering a Meaningful Customer …

Moments of Truth

<i>Image courtesy of symphony of love</i><p><b>Do you know the moments of truth for various tasks customers attempt to achieve with your organization?</b><p>Before you …

Knowing What Matters Most to Your Customers

There’s a business-related urban legend that’s stuck with me all these years and it goes something like this. A high-end sports car manufacturer had …

Mobile CRM | Mobile Experience for iPad, iPhone and Android

Take your CRM Anywhere, Anytime<p>Some of our successful customers<p>Integrating Your Field Force<p>Ensure that your field force has access to all the …

PaaS and SaaS: Perfect Together

First, let’s explore some of the major benefits of PaaS. With PaaS, you no longer have to worry about the cost and time associated with maintaining …

The Most Important Rule of Journey Mapping

<i>Image courtesy of Culture Republic</i><i>Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on March 9, …

The Anatomy Of A Successful CX Program

Running a modern customer experience (CX) program has come a long way in sophistication and effectiveness from the days of paper surveys, manual …

Customer Obsession Lies in the Details

It's often the details that elevate a customer experience from average to impressive. I experienced this firsthand during a vacation in San Juan, …

Moving at the Speed of Innovation

Image courtesy of Celestine Chua<p><b>Do you think that the speed of innovation is too fast for your customers? or just right? Do you know how your</b> …